Laura Brown is the acting assistant administrator for communications at the Federal Aviation Administration. After the death of Billy Mays yesterday, she was quoted as saying the TV pitchman wasn’t wearing a seatbelt on a plane that made an emergency landing. I asked her about the interview and the importance of seatbelts.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an