When Iberia cancels Bego Lopez’s flight shortly before departure, it refuses to compensate her in accordance with European Union law.
Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked. Legge ends up flying through Boston to get to Toronto. Alitalila promises compensation, but doesn’t deliver. Can we help Legge get what she is due?
When Sarah Birger’s flight to Phoenix is delayed by seven hours, American Airlines rebooks her on a flight for Albuquerque. But she’ll miss a connection if she takes that flight. Can American Airlines claim it has no further obligation to Birger after rebooking her on a flight going miles away from her original destination?
A baggage handler was late to work one day, delaying an Air Canada flight and setting off a chain of events that caused Janice and David Beebe to miss their flight.
When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.
When Elizabeth McKelvey needed to cancel her flight on Virgin Atlantic, it gives her a waiver to rebook her ticket at a future date — but then won’t honor the waiver. Can our advocates help McKelvey secure a refund for the cost of her ticket?
When Mark Abrams’ itinerary on American Airlines changed, he contacted our advocates to ask for help in rebooking his return flight at the date and time of his choice. But that’s not our job. We’re not travel agents.
Donald Zupan and his wife were returning from their European vacation when their Lufthansa flight between Barcelona and Frankfurt was canceled. The airline rebooked them on an Air Canada flight to Toronto, but when they tried to board their connecting flight on United to Jacksonville, Fla., they were denied boarding.
Catherine Walker-Jacks sat waiting for takeoff. It was her third attempt to fly from Montrose, Colo., to Boston via Chicago on American Airlines. But the flight was canceled — and for the third consecutive day, Walker-Jacks wondered if she’d ever make it out of the airport. She was told that the flight was canceled because of “inclement weather” — yet the sky was clear and blue.
After an outstanding tour of Yellowstone National Park, Gordon Heisler is all set to get his grandchildren back home in time for their leading roles in a play. But their return flight is canceled and rescheduled for a day later. If he wants to get them home in time, it is going to cost him.
There are many things travelers worry about when traveling abroad, but as Daniel Joseph’s case points out, a lack of communication between an online booking site and the client may cost more than just money.
Cemal Evran believes she could have made her connection on a recent Airberlin flight from Germany to Kennedy Airport in
Charlene Ozawa racked up the rewards in her United MileagePlus account before finally cashing in those miles for two separate flights from San Francisco to New York, one in October of this year and one in May 2016. And that should have been the end of the story. But then United stopped flying to JFK.
What is it with airlines redefining a year? Seems that after I wrote about this bizarre reshuffling of the calendar, more air carriers have joined the fun.