Louis Peasley needs help with his Ford Flex sport utility vehicle. But Ford is giving him the silent treatment. He wants us to help him, but his case is a lesson in how not to ask a company for help.
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?
When Monique Curet’s rental car breaks down, Hertz promises her a reimbursement for her taxi fare, but doesn’t issue it. Can our advocates get Hertz to reimburse Curet?
When Holiday Inn gives Liz Throop a room that needs repairs, she moves to another hotel. Will the company stand by its “hospitality promise”?
Shelby Becker is trying to leave Comcast. Its latest trick: lying to her about a price. Can this relationship be saved?
Abraham Feuer wants US Airways to keep its word. Nothing more. That’s not an unreasonable request for any passenger. But
Get it in writing.
Ever book a dream trip only to have it turn into a nightmare? I have.
There it was, in black and white. A promise from none other than Disney.
To call Smathers Beach in Key West, Fla., a beach might be a little stretch.
The call between Frank Alioto and his favorite cruise line went down like something straight out of a made-for-TV drama. You know that turning point where the hero actually turns out to be the villain? Just like that.
If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
When Linda Foy checks in for her flight, she’s told she has no airline tickets. But wait! Didn’t her online travel agent, Expedia, just confirm her flights? And will Expedia now refund the new tickets she must buy?
Maybe they don’t want to leave a trail of evidence. Maybe it’s the threat of having the entire exchange posted on a blog like this one.
Last summer, Jennifer Patronis’ father suffered a massive aneurysm and stroke. She immediately booked a round-trip ticket from Athens to Cleveland on Delta Air Lines to be with him. Three months later, he died, leaving her with an unexpected problem: How to get back to Greece, where she lived.