If you’ve ever been hit with a surprise fee when you rented a car or booked an airline ticket and found yourself saying, “There ought to be a law,” I have some good news for you: There is. Or at least, there could be.
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PRICE
Alexandra Seldin prepays for a rental car through Alamo’s Web site. But when her flight is canceled, and she arrives a day late, the company charges her three times more than it originally said it would. Is it allowed to do that? And is there any hope for a refund?
If this isn’t a bait-and-switch, I don’t know what is. Jonathan Yarmis thought he was getting a $375 a night room rate at the Hotel Bauer in Venice, marked down from $537.
When he calls the Residence Inn, Michael Tushan is offered a rate of $116 a night. Oops. Turns out the representative wasn’t “authorized” to negotiate — and now the price is $149 a night. Take it or leave it. What should Tushan do?
Any day now, it will become a buyer’s market for hotel rooms. Check this out.
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