When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on?
Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it. On the few occasions she was able to use the phone, its response time was too slow. And, although the phone was still under warranty, she could not get it repaired successfully.
Bridges was one of many people who benefited by buying a bundle from the telecommunications company, which recently acquired DirecTV. It was a great deal, lowering his bill by $50 per month by adding a DirecTV satellite television package onto his existing AT&T phone and Internet service.
But when the promotional period ended, Bridges’ bill rose by $50 per month.
Even though three Comcast technicians have visited Sheldon Masel’s house, they still can’t install a working phone. What now?
No single act of spite can come close to disconnecting a customer service phone call, particularly after a long wait. Call center employees blame it on glitchy equipment or software, but we all know better: They don’t want to deal with a problem customer, so they sever the connection.
When the phone company can’t get Cheryl Roy’s phone line right, is she owed anything for the hours of wasted
How long is too long to be on “hold” with a company?
The unofficial record, at least in the travel industry, is said to belong to Andrew Kahn who spent 15 hours on “hold” with Qantas. I guess Qantas specializes in more than just long flights.
Here’s an interesting dilemma from Nathanael Hergert: Do you have a right to a phone call?
We can probably all agree that there are few things more frustrating than sitting on hold with customer service — except maybe navigating the customer service phone system in the first place.
Justin Goromaru’s phone is stolen. But no worries — he has insurance. Oh wait, no he doesn’t. Is he out of luck?
The rumors are true. We’re giving away a satellite phone and two months of service.
William Leeper has been an AT&T customer for 11 years. So when he fell into some hard times and asked them to work with him on his bill, he expected them to help him out. It didn’t go quite as he had hoped.
Why do companies design Interactive Voice Response systems that treat their customers like idiots? The systems, commonly called IVRs, let
It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department. “Without a doubt the worst
Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still
The picture on the new widescreen TV is fuzzy. Again.
Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?
When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?
Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?
No one seems to care that Michael Rudolf’s Google Nexus doesn’t work. Can this device be saved?
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?
A typographical error on a Craigslist ad has Amy Pollick’s cellphone ringing off the hook. Is there any way to stop the calls?
The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.
When is an hour just 36 minutes? When you buy some phone cards, apparently. That’s the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?
The trouble started when Tom King’s cellphone died on his way to a job interview last year. He saw a public phone at Washington’s Bainbridge Island Ferry and was relieved when a sticker reassured him that he could make a four-minute call for $1, he says.