No, you can’t fly internationally with just a library card as identification

Elgy Gillespie was on her way to the airport when she lost her passport. Having read an article about such situations, she was confident that she could talk her way onboard her international flight without it. But when she is unequivocally denied check-in by a Norwegian Shuttle agent, she is stunned by his lack of understanding and contacts us for help.

The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?

Having a complicated citizenship caused an expensive problem for this traveler

Leon Razzon is convinced that his daughter, Lora, should have been permitted to fly from Raleigh-Durham to Istanbul with only a U.S. Passport, which was about to expire, and a Turkish citizen card. American Airlines denies her boarding — and now he wants compensation.

Those four missing letters on your child’s airline ticket will cost you $2,000

Damon Terzaghi plans a trip to New Zealand to introduce his recently born child to his family. When making the reservations, he mistakenly uses his stepson’s nickname on one of the four tickets. Of course, it doesn’t match the name on his stepson’s passport.

Here’s why you should triple-check your reservations before you hit “confirm”

There’s an old saying that the devil is in the details. It’s especially relevant when you’re dealing with air travel. That’s because if you don’t pay careful attention to the details when making your reservations, there can be the devil to pay.

You say Nassim, I say Nacim. Alitalia says: Let’s call the whole thing off.

Nassim Baci couldn’t believe it when Alitalia refused to let him fly from Istanbul, where he lives with his wife and daughter, to Algiers. Baci planned to spend a week with his extended family, whom he hadn’t seen in a year. He booked his ticket, which included a change of planes in Rome, on Alitalia’s website.

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