When Wesam Azaizeh arrives safely home, he realizes that his luggage didn’t make it. And when he seeks compensation from Airberlin, he gets multiple acknowledgments, but his claim is never paid or denied. Now what?
Nick Gill succeeded at something our advocates haven’t had any luck with: getting his missing balance restored to his Amazon.com gift cards.
The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
It takes Frigidaire two months to replace Missi McLean’s broken refrigerator. Then it delivers another appliance that doesn’t work. Can this Frigidaire be saved?
When Melissa Drozdowski’s MillerCoors grocery rebate never arrives, she considers taking legal action against the company. Can a consumer advocate fix this — or should she file a lawsuit?
When Peter and Ruth Hume’s checked bag goes missing on Iberia Airlines, can our advocates help them get it back?
Ruth Morrison’s carry-on luggage vanished on her recent flight from Portland to Quito, Ecuador — in part, because she was trying to be a good traveler, and in part because her airline doesn’t know how to be a good company.
Tara Karran’s oven is missing in action and Sears has pocketed her money. Is there any way to save this kitchen appliance?
Gavin Sullivan’s parents are missing four months worth of emails, and they think Comcast is to blame. What should they
After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.
For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family “European-style luxury” – an offer that seemed too good to pass up.
To get an idea of how badly airlines might treat your luggage in the summer of 2010, consider the latest offer by The Stafford London by Kempinski. It’s called the “Baggage Emergency Response Squad.”
A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.
The trip cancellation policy for her European river cruise promises her a full refund, but when Sylvia Sweeney tries to recover the $5,595 she spent through her tour operator, she’s turned down. Can Sweeney do anything to recover her money?
Here’s another reason to call your hotel before checking in: Your online travel agency may say you have a reservation and your credit card may show a charge for the booking, but that’s no guarantee you’ll have a room.