To get an idea of how badly airlines might treat your luggage in the summer of 2010, consider the latest offer by The Stafford London by Kempinski. It’s called the “Baggage Emergency Response Squad.”
MISSING
A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.
The trip cancellation policy for her European river cruise promises her a full refund, but when Sylvia Sweeney tries to recover the $5,595 she spent through her tour operator, she’s turned down. Can Sweeney do anything to recover her money?
Here’s another reason to call your hotel before checking in: Your online travel agency may say you have a reservation and your credit card may show a charge for the booking, but that’s no guarantee you’ll have a room.
Elliott is consumer advocate 
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