Secure Flight. Just the mention of those two words is enough to confuse, frustrate or scare the average air traveler. As in, “The Transportation Security Administration’s new Secure Flight program will require you to … (insert name of ridiculous new policy here).”

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an