Travelers loathe fees that they have no choice but to pay, including charges to connect to the Internet, check a bag on their flight, and connect to a cellular network abroad.
After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
Hey you — you with the nondescript black suitcase! Don’t let your luggage leave your home tagless. It could be making a one-way trip.
Airport luggage scales lie. It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, N.C., and Seattle have been found to be inaccurate — errors that often enrich the airline.
Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy.
LATAM Airlines damages Julia Schiffman’s luggage and agrees to pay her for the loss. But it never does. Can we help her get her money?
At first glance it looked like adding an extra bag would cost just $9. For one traveler this was an expensive lesson in reading the fine print.
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip.
When Timothy Korst’s Airberlin flight arrives in Paris without his baggage, he files a claim for his lost bags. But Airberlin will not offer as much compensation as he wants — including reimbursement for “time and inconvenience.” Is Korst out of luck?
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
WOW Airlines doesn’t dispute that it lost Michelle Kelly’s luggage, but when she repeatedly tries to recover the cost of her possessions, the airline repeatedly tells her it hasn’t received her claim.
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them.
When Susan Braitman boards her cruise ship in Southampton, England, her luggage doesn’t board with her — and it takes four days for British Airways to reunite her and her bags. When she asks for reimbursement of the cost of items she needed for those four days, the airline goes silent. Can we help reunite her with her money?
Audrey Claxton and her husband are about to depart on a cruise to Hawaii. But like many cruise passengers, they find it a burden to schlep their bags from their home to the ship.
Susan Spiewak had the not-uncommon experience of having her delayed baggage fail to follow her properly on a recent trip to the British Isles. Fortunately British Airways did not lose the luggage. It only failed to forward it properly in advance per her itinerary, despite many wasted minutes on the phone.
It’s that time of year when an already tight space on a plane, train or automobile seems even tighter, thanks to those extra holiday presents or layers of bulky winter clothing you’re wearing, the airspace intrusion of an oversized seatmate or a yapping emotional-support poodle. This may be the right moment to bring up travel minimalism, which can help you make it through even the most claustrophobia-inducing voyage.
Luggage always seems to vanish. Airlines misplace one to two bags per flight, sometimes more, sometimes less.
WOW Airlines lost David Robinson’s daughter’s luggage and abandoned her in an airport that she wasn’t supposed to fly into. What does WOW owe his daughter?
When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs. Can it do that?
Aer Lingus lost a piece of checked luggage at the end of Catherine Rittenhouse’s family vacation. An airline representative met Rittenhouse at the baggage claim that day — and then disappeared, taking the paperwork with her, never to be heard from again
Lydia Kelley’s luggage is lost on her flight from Honolulu to Paris. But which airline is responsible for covering her costs? And why is she stuck with the bill?
Who’s responsible for the safety of your luggage when you’re on an escorted tour? If you said “the tour operator,” then let me introduce you to Ronald Chizzick, who recently returned from an Overseas Adventure Travel (OAT) escorted tour of South India.
Roberta Scales and her family recently missed their flight from Chicago to New Orleans. Things went from bad to worse, thanks to Spirit Airlines.
At the end of Stuart Schiffer’s third Viking Cruise, one of his bags disappeared after he gave it to a Viking crew member for the transfer to his hotel. Will Viking take responsibility or invoke their responsibility clause?
Shan Forgham Newham’s suitcase goes missing for 15 days on a trip from Istanbul to Manchester, England. When he finally received it, it’s damaged and some of his possessions are missing. Why can’t he get any reimbursement from Turkish Airlines?