How passengers exact revenge on fee-happy airlines
Aaron Fox is not the vindictive type. He’s a surfer, which if you look it up in the dictionary, is synonymous with “laid back.”
LUGGAGE
This summer, airlines are taking “ridiculous” to the next level
Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.
Spirit’s Baldanza: “We don’t force customers to pay for services they don’t want or need”
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
Who’s really to blame for these absurd luggage rules?
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
American Airlines left my luggage in the rain but won’t cover damage
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
If luggage fees are wrong, who pays?
Carla Stewart believes she’s flying from Madrid to Cancun on Air Europa, and that her luggage fee is 60 Euros per bag. She’s wrong on both counts, and has to spend 500 Euros to transport her luggage on another airline. Who is responsible?
Hotel luggage theft: “He looked like a professional”
Athena Foley and her husband wish they’d never stayed at the Hotel Ändra. When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.
Can this trip be saved? They lost my great-grandmother’s luggage, and I want it back
Adelle Gloger’s luggage claim may be the strangest case that’s crossed my desk. Ever.
Is this enough compensation? A flight voucher for damaged luggage
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
Can this trip be saved? Email scam cost me $6,600 — can you get it back?
Think you’ll never fall for one of those email scams — you know, the ones where someone hijacks a friend’s Gmail account and pretends to be a traveler in distress?