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Elliott Report

Elliott Report

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LUGGAGE

If you've ever stored your luggage with a hotel, you probably know the nagging question: Is my bag safe?

How to prevent hotel luggage theft: 5 expert strategies

April 26, 2025April 19, 2025 by Christopher Elliott

If you’ve ever stored your luggage with a hotel, you probably know the nagging question: Is my bag safe?

Categories Safe Travels
David Ponzevic must pay $80 to check his bags on an American Airlines flight -- even though his bags are supposed to be "free." Can he get a refund?

Help! American Airlines charged me $80 for my “free” checked bag

May 1, 2025March 5, 2025 by Christopher Elliott

David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.” Can he get a refund?

Categories The Travel Troubleshooter
Sara Banks, founder of SteamLine Luggage.

How an Irish luxury luggage manufacturer became sustainable

April 19, 2025January 4, 2025 by Christopher Elliott

Everyone is talking about sustainability these days. Here’s how one Irish luxury luggage manufacturer is quietly doing it.

Categories Destinations
Swiss Air lost Mark Bromley's luggage during a trip. Despite multiple attempts, he struggled to get compensation until intervention.

Why won’t Swiss International Air Lines compensate me for my lost luggage?

March 24, 2025October 2, 2023 by Christopher Elliott

When Swiss loses Mark Bromley’s luggage on a flight from Zurich to Geneva, he files a claim for compensation. He never hears back. Does he deserve anything?

Categories The Travel Troubleshooter
One of John Edmunds' new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

My American Tourister luggage is defective. How do I get it fixed?

October 2, 2024April 10, 2023 by Christopher Elliott

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?

Categories Problem Solved

Maybe that Bluesmart luggage purchase wasn’t so smart after all

December 12, 2023March 22, 2018 by Christopher Elliott

After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?

Categories Problem Solved
luggage, baggage, lost, trip, travel, bag, bags, flight, handling, handler

Alitalia promised to cover my lost luggage, but the check never arrived

December 12, 2023July 14, 2017 by Christopher Elliott

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?

Categories The Travel Troubleshooter
Both of Carlos DeLeon's Heys luggage are broken, but Heys won't fix them even though they're under warranty.

Two broken Heys bags, one broken promise

February 1, 2024June 29, 2017 by Christopher Elliott

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?

Categories Problem Solved

How to win the war on wrinkled clothes

December 14, 2023June 12, 2017 by Christopher Elliott

You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.

Categories Commentary

How to travel light — really light

February 1, 2024May 7, 2017 by Christopher Elliott

It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them.

Categories Commentary
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