After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill?
Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing.
It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them.
You’re probably feeling a sense of loss today.
When Lawrence Kessler’s luggage is diverted to Vienna, he buys $48 worth of new clothes — a modest amount by European standards. Now his airline, Airberlin, refuses to cover those costs. Can it do that?
If you travel, you know that delays happen — especially when it comes to checked luggage. Whether you’re cruising, flying or taking the train, a delayed bag is almost inevitable at some point.
So is a lost bag, but let’s not go there today.
Beth Graham’s daughter’s luggage is pilfered, but it’s not clear who is responsible — the TSA or her airline.
If you miss a flight connection but your luggage doesn’t, who’s liable when your bag goes missing?
Consider what happened to Andres Holland, who contacted me recently asking for help with his lost luggage. It’s an odd problem from today’s Should I Take the Case? file, and it also raises bigger issues of avaricious change fees and intransigent airline policies.