Maybe that Bluesmart luggage purchase wasn’t so smart after all

After a months-long delay on his Bluesmart luggage order, Michael Tarajos tries to cancel — only to be subjected to even more delays. Can this refund be expedited, or is it permanently lost?
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Alitalia promised to cover my lost luggage, but the check never arrived

After John Nealon’s bags go missing, his airline sends him shopping. Why won’t it cover the bill? Read more “Alitalia promised to cover my lost luggage, but the check never arrived”

Two broken Heys bags, one broken promise

Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not? Read more “Two broken Heys bags, one broken promise”

How to win the war on wrinkled clothes

You’d be hard-pressed to find a more frivolous travel topic than wrinkles. But I’m willing to bet that the longer you spend on the road, the less you’re laughing. Read more “How to win the war on wrinkled clothes”

How to travel light — really light

It’s one thing to preach about the virtues of traveling light. It’s quite another to practice them. Read more “How to travel light — really light”

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