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Elliott Report

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LUGGAGE

Federal law says an airline can't limit its liability for lost, damaged or delayed baggage to less than $3,300 per passenger.

Delta fined $100,000 for misleading baggage brochure

January 19, 2024November 1, 2010 by Christopher Elliott

Federal law says an airline can’t limit its liability for lost, damaged or delayed baggage to less than $3,300 per passenger. But if you’re flying on Delta Air Lines, you might have thought otherwise.

Categories Commentary
Calling it the "next phase" of unbundling, Spirit Airlines announced that it would begin charging passengers for carry-on luggage.

Spirit Airlines to charge for carry-on bags

January 19, 2024April 6, 2010 by Christopher Elliott

Calling it the “next phase” of unbundling, Spirit Airlines a few hours ago announced that it would begin charging passengers for carry-on luggage. Seriously.

Categories Commentary
We suspect this kind of thing is happening at every major airport in the country. It's the only explanation for the thousand stolen bags.

Sky Harbor’s luggage scandal: Who’s to blame for a thousand stolen bags?

January 19, 2024November 4, 2009 by Christopher Elliott

Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.

Categories Commentary
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