Leslie Hillandahl and her husband received an unpleasant surprise recently, when they tried to check in for their return flight from Italy. If they wanted to bring their newly-turned-two-year-old son back home with them in business class, they would need to pay an additional $4,000.
When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats.
When Sherri Liles’ flight on Lufthansa is changed, she and her husband lose their prepaid bulkhead seats. They’re still waiting for Lufthansa to refund their prepayment. Can our advocates speed things up?
When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived?
One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly.
Although Joseph Sullivan cancels his reservation on Lufthansa within 24 hours of booking it, he hasn’t received a refund for his airfare. Can our advocates help him? Or does he have to say auf Wiedersehen to the cost of his ticket?
Nicholas Eckert says he “fully expected and understood” that he’d be charged a penalty for rebooking his Lufthansa flight. But the penalty was so high that he questions its reasonableness. Lufthansa, says Eckert, “really went above and beyond in its extraction of money from me.”
When Laura Dovalo tried to book tickets on Lufthansa for herself and her children, she received an error message — twice. She tried to rebook her flights, and the third time was a charm – until she discovered that she had booked “overlapping flights” that cost her $840 more than she had intended to pay.
After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing. Can our advocates help him obtain a refund of his upgrade prepayment and reimbursement for his luggage?
Donald Zupan and his wife were returning from their European vacation when their Lufthansa flight between Barcelona and Frankfurt was canceled. The airline rebooked them on an Air Canada flight to Toronto, but when they tried to board their connecting flight on United to Jacksonville, Fla., they were denied boarding.
At first glance, Siafa Sherman’s case should have been straightforward. According to Sherman, she paid for a refundable air ticket on Lufthansa, which she then canceled — and was due a refund. But when both our forum staffers and regular advocacy team took a look at Sherman’s paperwork, they realized that Sherman’s ticket was not refundable — and Sherman was not happy to hear that.
Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights.
When Lufthansa loses your bag, how long should it take for it to resolve your claim? Hanga Mathe would like to know.
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
Rajiv Rastogi cancels his flight within 24 hours. Now Lufthansa wants him to wait eight months for a refund — if it decides to give him one at all.
After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund?
Cindi Shank’s outbound flight from her safari is canceled. Why won’t Lufthansa offer her a refund?
When a leg of Michael McManus’ flight from Frankfurt to Venice is canceled, a Lufthansa agent promises to reimburse him
If you book a flight in order to take a cruise and then later cancel the cruise, shouldn’t you be able to get a refund for your flight — especially if you booked the flight through the cruise company?
Jim and Debra Helgren set the wheels in motion to adopt not one, but five children from Latvia.
Then Aeroflot threw a wrench in the works.
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with
Alex Cerniglia is too sick to fly and even if he boarded the plane, he could infect other passengers. So
Even though Kim Centrone made arrangements for Lufthansa to provide a bassinet for her baby on a recent flight from
It’s true that airlines come up with some of the most absurd rules in the travel business. If you have
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
Elite-level frequent travelers who whine if their lie-flat business seat doesn’t recline all the way are regularly and shamelessly mocked on this site.
Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.