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hotel upgrade

Does a hotel have the right to downgrade me in the middle of my stay?

March 26, 2008

Here’s an odd scenario that appears to be taking place more often in hotels. Guests are getting themselves involuntarily upgraded into a better room, only to find themselves involuntarily downgraded the following night. There’s something wrong with that.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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