Stacey Hopkins pays half a month’s rent after a new owner moves into the building and changes the due date for rent checks. But now she’s being charged a late fee. What’s going on?
When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
When Henry Milnark inadvertently purchases priority boarding for his wife during American Airlines’ online check-in process, his wife is told to request a refund online. But American responds that the fee is nonrefundable. Can our advocates help the Milnarks recover the fee? And should American simplify its website?
Look out — the hotel “convenience” wave is spreading.
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
When Otis Millbrook Jr. applies for a new, low-income home in California, his application is turned down. But not before the company extracts a $70 “application” fee. Is that right?
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.”
Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?
Wherever you go these days you see people looking intently at their smartphone screens. They’re very absorbed in what they’re reading on those small screens while ignoring distractions such as traffic.
Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.
Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund?
If you don’t trust your bank, you’re in good company. Financial regulations are unraveling in the wake of several shocking banking scandals Switching to Bitcoin? Ditching our financial institutions?
When Nicia Casimiro books a trip on Expedia, she finds an unexpected — and unexplained — additional charge of $22. Can our advocates clarify the charge and get it removed from Casimiro’s account?
When Rosemarie Dagostino calls Ferrellgas about a possible leak, she doesn’t expect it will cost her $100. But it does. Can that charge be undone?
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
When it comes to price transparency, airlines get almost all the attention — and rightfully so. But Joseph Jacobazzi wants us to devote a little bandwidth to hotels today. Bonus: His case doesn’t involve mandatory resort fees.
You’ll never guess what Peter DeForest found on his hotel bill in Bangkok.
How do you avoid excessive car rental fees? Dan Bagby does it by by avoiding car rental employees.
Trish Collins gets a surprise bill from Holiday Inn Club Vacation after the presentation dates for her timeshare are changed. Does she still have to pay?
That’s some blockbuster! Movie theater charges 50-cent “service fee” on ticket.
Airline fees aren’t disappearing anytime soon, but the most ridiculous of them may be headed for the emergency exits.
It’s one of the largest upcharges we’ve seen in a long time: from a $1,440 bill at reservation to a $3,572 invoice when Ivy Myles returns her Hertz rental car in Australia.
When Nickolle Preaseau’s rental car has a flat tire, Budget promises her new one — but doesn’t warn her about the charges. Then the company sends her an invoice for $550, which she thinks is unreasonably high. Can our advocates convince Budget to eliminate the fee?
When Nikki McCollum cancels her Booking.com rental in Rome, she’s shocked to learn about a $215 cancellation fee. Did they disclose the charge — and does she have to pay?
Raymond Stephens and his wife pay Argentina’s reciprocity fee twice — and then fights hard for a refund.