Here’s a problem that would seem easy to fix on paper, but is much more difficult in practice: Last summer, Anthony Buono began getting bills from Enterprise for toll violations. Bills he didn’t recognize. And for good reason — they weren’t his.
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Regular readers of this site are familiar with car rental companies’ no-rent lists. But did you know that there are other instances in which a company might refuse you a car — even if you have a completely legitimate reservation?
Recent news that Hertz would begin photographing its rentals got me wondering: What about the “ding” scams that have made the car rental industry millions of dollars over the last few years?
When Paula Robbins picks up her rental car at the airport, an agent tells her not to worry about the small nicks and scratches on the vehicle. But when she returns the car, the company wants her to pay for the damage. What should she do with the $319 bill the company has sent her?
Matthew Darrah is a senior vice president at Enterprise, where he oversees North American operations for Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car. I asked him about the summer’s skyrocketing car rental prices and what travelers should do about some of the new fees they’ve seen on their rental bills.
But it is right, according to the car rental industry, which is doing everything in its power to prevent the passage of a new law in Wisconsin that would raise car rental fees from $2 to $18 per rental to fund mass transit projects, and giving the Badger State the highest car rental taxes in the nation.
When it comes to fees, are travel companies taking a page from the Transportation Security Administration’s playbook? You might be forgiven for thinking so after hearing Eric Hendrix’ story of being added to the equivalent of the “no-fly” list when he tried to rent a car from Alamo.
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