Hertz has a better-than-average reputation for customer service, although recent efforts to collect new fees from its drivers have made a dent in it. Still, the company does far better than many other car rental companies.
CONTACTS
Spirit Airlines’ customer department may have all but shut down, but its employees still got spirit. Airline insiders, upset that their employer has more or less shuttered its call center, have taken it upon themselves to send me the names, numbers and e-mail addresses of the Spirit employees who can help you.
Spirit Airlines is one of the most complained-about airlines flying today. In an effort to be come what it calls an “ultra low cost” carrier, it has cut back or eliminated many of the customer service considerations that air travelers take for granted. Put differently, you should take nothing for granted when you fly Spirit.
Carnival Corporation is the parent company of several cruise lines, including Carnival Cruise Lines, Holland America Line, Princess Cruises, Seabourn Cruise Line, Windstar Cruises, AIDA Cruises, Costa Cruises, Cunard Line, P&O Cruises, Ocean Village, Swan Hellenic and P&O Cruises Australia. Some have excellent reputations for customer service. Others, not-so-excellent.
Elliott is consumer advocate 
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