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CLIFF VAN LEUVEN

Frontier’s Van Leuven: Amid bidding war for airline, “we’re still in the service business”

July 30, 2009

Cliff Van Leuven is the vice president of customer service at Frontier Airlines, the Denver-based regional airline. I asked him about how the carrier’s turbulent year so far, including a trip through bankruptcy court, a different take on fees and the likely bidding war between Republic Air and Southwest Airlines to take over Frontier. I also wondered how late-summer travelers can get the best customer service from a struggling airline industry.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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CLIFF VAN LEUVEN

Frontier’s Van Leuven: Amid bidding war for airline, “we’re still in the service business”

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