What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

CITIZEN JOURNALISM

Want better customer service? Look to your inner journalist

April 21, 2009

The ticket agent just threw the book in your face. The hotel clerk gave you a firm “no.” The rental agent shook his head when you asked for a car. Paging Edward R. Murrow.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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