Sunita Gupta’s husband makes a detour to the ER shortly before his Virgin Atlantic flight. She cancels their tickets but must pay $850 to reschedule a future flight to a random date. What are the chances of a refund?
When CheapOair misspells the name on Jessica Vogol’s airline ticket, she tries to fix it. Is it too late to make a correction — and will she have to buy a new one?
It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of
When’s the right time to book your next vacation? At the peak of travel-planning season, that’s a common question. This is the time of year when everything from holiday trips to spring-break cruises are being pulled together. But the best answer — besides a noncommittal “it depends” — usually is “as soon as possible.”
When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more.
When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived?
You may have heard the idiomatic expression, “barking up the wrong tree.” That gives you an idea of the problem Gail Mayer faced as she waged an unsuccessful fight with the insurance company Trip Mate, over recovering her lost airline tickets.
When Arkady Kivman purchased an airline ticket for his girlfriend through CheapOair (a brand of Fareportal), he made a mistake. He accepted a travel agent’s word without checking it out for himself. And it cost him $1,450.
Jason Clements and his new wife planned the perfect honeymoon in Ireland, including tickets from Phoenix to Dublin via Philadelphia on American Airlines and British Airways, purchased through the online travel site CheapOair (a brand of Fareportal). They even purchased trip protection insurance. But they didn’t get to take the trip – or receive a refund for their airfares.
Sanda Anca Sperneac’s trip to Budapest, Hungary, turned out to be more expensive than she expected. She had to pay extra to get home to Toronto because of her travel booking company’s mistake – to the tune of 922 Canadian dollars ($689). Is she entitled to any of it back?
After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair?
Ferdinand Rivera Bernal finds that an additional “F” is an expensive letter when Emirates demands $1,300 to fix his ticket.
Barbara Schieding wants a $529 refund from Cheapoair for a United Airlines flight from Montrose, Colo., to Boston. She says she paid for a ticket she didn’t get.
Alexandra Negru should have read this story before she believed the American Express representative. But then, this story is about her, and unless she has a time machine, she couldn’t have.
Virginia Ward buys travel insurance, believing it will cover any delay. But how do you define “any”?
Ronnee Schweizer’s flight to the Virgin Islands is canceled, and when her online agency issues a refund, part of the money is missing. How does she get it back?
After a flight cancellation, Ronnee Schweizer asks her online travel agency for a refund. But eight months later, she’s still owed $330. Now what?
Michael Burz books two tickets with CheapOair — tickets that it confirms repeatedly. Now the online agency says he has no tickets, and wants him to buy new ones. Is that his only option?
How long is too long to wait for a refund from your airline? If you said one year, then maybe you know Dani Lind, who spent more than 12 months waiting for Air One to refund $670. How could that have been prevented?
Jack Vanesko thought the instructions to the online agents at CheapOair were clear: They were supposed to cancel his traveling companion’s flight from New Delhi to Lhasa. Instead, they canceled both tickets.
When a company does one of its customers wrong, the last person to feel bad for it is usually me. But this CheapOair case has left me deeply conflicted. It involves William Bensinger’s flight from Seattle to Antalya, Turkey — a flight that didn’t happen for reasons beyond his control. And beyond the control of his online travel agency.
And they were not tears of joy at having found a bargain. Elizabeth Hutton’s mother, Mary Ellyn, bought a round trip ticket from Cincinnati to Tallinn, Estonia, with stopovers in Newark and Stockholm. But something was wrong with the reservation, and she had to pay for another flight.
Sneharthi Roy is the senior vice president of operations for CheapOair, a Web site that sells discounted airline tickets and hotel rooms. I asked him about the low travel prices we’ve seen lately and some of the possible pitfalls of buying travel in a buyer’s market.
When Eileen Mather lands in Mexico City on her way to Tapachula, Mexico, she learns her airline ticket isn’t valid. Her airline forces her to buy a new one. Mather asks her online agency, Cheapoair.com, for a refund, but more than six months later, she’s still out $879. Is she also out of options?
There’s bad news for anyone who is considering booking a trip online: the latest American Customer Satisfaction Index from the University of Michigan finds customer satisfaction has fallen to an all-time low. The online travel industry’s aggregate scored slipped from 76 to 75 last year, a drop of 1.3 percent. It’s the lowest reading since the ACSI began tracking online travel agencies in 2002.
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.