One of the most common car rental complaints I get — no, the most common — involves travelers who declined the optional collision-damage waiver and ended up with what what they believe to be a fraudulent claim. But it rarely goes the other way — which is to say, having the insurance but then not [...]
CDW
When Jessica Santangelo and her husband check in at the Hertz rental counter in Zagreb, they’re told they have to buy insurance. But Santangelo had been told she was fully covered before her trip. Should Hertz refund her insurance now that she’s home?
Elliott is consumer advocate 
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