What color is your victim card?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Nick Gill succeeded at something our advocates haven’t had any luck with: getting his missing balance restored to his Amazon.com gift cards.
Diana Ospina calls me every day.
The question from Sooraj Chokkalingam had a familiar ring to it. There were gift cards that had suddenly lost their value. There were hundreds of dollars at stake. I was his last hope.
Did you know your credit card company can drop you for any reason? I didn’t either until I got the letter yesterday.
Seventy-two dollars and sixty-four cents. That’s how much was on the AMC Theatres gift card my wife found in a
At first, the court-ordered legal notice looked like junk mail. I was half right. The notice was about junk —
It’s like an episode of “Unsolved Mysteries” that plays itself endlessly for travelers.
So-called “affinity” credit cards can be a good deal for collecting miles and points — but not always. I outline
When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty
When Capital One offers to “erase” part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.
When is an hour just 36 minutes? When you buy some phone cards, apparently. That’s the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.
Peter Volpe’s Starbucks account is frozen, and he doesn’t understand why. Is the company allowed to just confiscate his credits?
It happens all the time.
On second thought, maybe Haroldy Woods should have paid full fare for her train ticket from Frankfurt to Passau, Germany.
Membership has its privileges. Unless you’re Donna Jordan. Every year since 2001, she’s paid Delta a $134 annual fee for a co-branded American Express Platinum card. The card allowed her to collect Delta miles for each dollar spent and entitled her to a free “companion certificate” on Delta.