Both of Carlos DeLeon’s bags are broken, but Heys won’t fix them even though they’re under warranty. Why not?
When Robert Pascal picks up his rental car in Shannon, a representative hands him the keys to the wrong vehicle. And that’s just the beginning of his problems. Can this rental be saved?
I have never been a big believer in warranties, and I’ve never bought an extended warranty. But when a product dies within six months of purchase, you’d better believe I’m calling foul on a junk product.
Dan Church’s Vitamix blender did not blend. With his pricey eBay purchase and future nutrient management plans pureed, what next?
Kimberly Sullivan, her husband and their children were on day two of their three-week vacation when disaster struck.
Abraham Feuer wants US Airways to keep its word. Nothing more. That’s not an unreasonable request for any passenger. But
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?
When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was
Diana Kennison’s mother has a problem with her new flatscreen TV: it doesn’t work. But neither the manufacturer, nor Wal-Mart, can help her fix it.
Accidents happen. Even freak accidents, like the one Jonathan Perkins experienced in his Dollar rental car. He’d rented a Ford
The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.
When Anthony Guglielmo buys a Kenmore oven from a Sears outlet, he finds the range doesn’t work as expected. He’d like Sears to replace it — after all, he bought “insurance” to cover it — but the retailer has other ideas.
While Andre Klass is installing a computer, the chassis malfunctions, damaging the custom PC. Neither the reseller nor the manufacturer will take responsibility. Where, exactly, does the buck stop?
Maybe they don’t want to leave a trail of evidence. Maybe it’s the threat of having the entire exchange posted on a blog like this one.