Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees?
When Silvania da Silva booked air tickets on United and Azul Linhas Aéreas Brasileiras through the online travel site OneTravel (a brand of Fareportal), she expected to be able to board her flights. But Azul denied her boarding, saying the fare hadn’t been paid — even though she had paid for her tickets when she made the booking.
When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available.
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates.
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it?
I know what you’re thinking: Here comes another story about how travel agents are making a comeback.
Paula Wineland books tickets to “The Greatest Show on Earth” and then realizes that she has made the booking for the wrong date. Can we help her change the date?
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
When Melissa Daniels planned her family’s vacation to Florida, she found a rental on HomeAway. But when she initiated contact and requested to book the property, the management company insisted that she book directly with it instead of through HomeAway. And that’s exactly what she did.
During an internet search for the Cedar Lodge Hotel, Michael Hughes clicked on what he thought was the hotel’s official website and booked a room. The trouble came when he needed to cancel the refundable reservation. That’s when he discovered that he had actually booked through a third-party website — one that charges a nonrefundable booking fee.
When Krisha Nazareth omits her mother’s maiden name from her flight reservation on Emirates Airlines, Expedia charges her a large sum of money to fix the problem but doesn’t correct the booking. Can our advocates get a refund from Expedia after Emirates cancels her tickets?
Cathy Duerksen booked an African safari using a travel agent to ensure that everything would run smoothly. It didn’t. She soon learned that not all agents are created equally, and some can turn a trip of a lifetime into a nightmare.
Grace Hernandez makes a mistake when she books a hotel room. After fixing it, she’s entitled to a partial refund. Or is she?
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help.
I don’t know anyone who’s been scammed by a third-party hotel site. But I should have known better than to admit it — and in the Washington Post, no less.
Linda Sacco was victimized — first, by a robber. Then by the hotel staff who witnessed the theft of her luggage and failed to prevent it. And finally, by the adhesion contracts that absolve them of liability for the theft.
When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
American Airlines is the most-complained-about company on our website, and as of this writing, our forum features 184 threads about the very poor quality of its customer service.
Delta Air Lines has abruptly stopped charging extra for booking seats offline, a decision that’s likely to send shockwaves through an industry that has quietly based its business model on fees.
For the last several days, I’ve been on the receiving end of emails from readers like Paul McWilliams about a new fee being charged by HomeAway, which runs VRBO and VacationRentals.com.f
I’m not one to beat a dead horse, and after writing about American Airlines’ deceptive hold policy and following up with a convincing rebuttal to my critics, I could have sworn I saw that equine cadaver lying belly-up near a DFW cargo terminal.
Marguerite McDaniel and her husband booked a river cruise with Vantage Deluxe World Travel this August, with a scheduled departure date in April 2016.
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close to meeting Lancer’s expectations and he requested a refund in order to book the right room. So why did Priceline balk at his request?
Chuck Harding accidentally made two reservations when he booked a trip from Chicago to St. Louis last year. He thinks
A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is