Arun Rao tried to take advantage of a “Best Price Guarantee” for a two-day stay at an InterContinental Hotel. He wanted a free night at the hotel offered by the guarantee. But was he entitled to one?
When Beverly Hoff spots a lower price for her hotel, she asks Priceline to honor its “Best Price Guarantee.” But Priceline unexpectedly reverses its credit to Hoff’s account and wins a chargeback months later. Can our advocates persuade Priceline to return the credit to Hoff?
When Shiva Ramnarine wanted to go to London, he purchased three tickets for his family through Expedia. After purchasing the tickets he continued searching for cheaper tickets for the same trip. And his search was successful.
Mimi Tays tries for Expedia’s “Best Price Guarantee” on a trip from Seattle to San José del Cabo, Mexico, but receives repeated delays and denials. Is this case headed for the recycler?
When a company’s “best price” guarantee ends up not offering the best price, how long should it take them to
Remember the “America-only” provision in Expedia’s Best Price Guarantee? Earlier this week, I wrote about reader Craig Simpson’s efforts to persuade the online agency to adjust his rate at a hotel in Antigua after he found a lower rate on the property’s Web site.
After Craig Simpson booked a six-night stay at the Cocos Hotel on Antigua, he wondered if the $312 rate was the lowest available. It’s a good thing Expedia offers a “Best Price Guarantee” so you customers like him can “always book your trip with confidence.” The identical room was $293 a night through the hotel’s Web site.