When William Shallcross rents a car from rentalcars.com, the confirmation shows that all taxes and fees are included in the price. But when he picks up the car, he’s charged the taxes and fees again. Our advocates sort through the rental runaround.
Catherine Diviney prepays Priceline for a name-your-own-price car rental from Avis. When she tries to pick up the car, Avis won’t release it to her because she only has a debit card. And Priceline won’t refund her money. Can our advocates help her get her money back?
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
While in Spain, James Genden rents a car from Avis. He declines the Collision Damage Waiver (CDW) coverage, but Avis charges him for it anyway. Can Genden get his money back?
We love thank-you notes, particularly when a consumer has helped themselves with our help.
Pat Self is one such case. When your name is Self, maybe this is the outcome you can expect.
Jean Charles Fourcade just wanted to enjoy a visit with his elderly father in France, but Avis put a dent in his plans by charging him well over the agreed-upon rate. Can we get Fourcade a refund?
Patrick Novak rented a car for a week from Budget at its Edmonton airport facility in Alberta, Canada. During the rental period, between Jasper National Park and Banff, the car got a flat. Novak changed the tire and installed the emergency spare.
Sheila Addiego’s wedding anniversary is not going well because the battery in her rental van died. Is she entitled to a full refund?
Christine Downey is stuck with a surprise $1,490 bill for damaging her Budget rental car. She says she didn’t do it, but she may be out of luck. We’re wondering whether we should take this case.
Carissa Bongiorno rents an Avis minivan for an “Estimated Total” of $983 – but her actual total charges turn out to be over $5,000. Can our advocates get Avis to redo its math and lower her bill?
Italy’s infamous restricted traffic zones have struck again, this time snagging Douglas Schmucker, an unsuspecting Avis car rental customer.
David Collins left his pricey GPS in his Avis car rental while rushing to drop it off at the Eugene, Ore., airport.
Not again. That’s what I thought when I saw Nancy Ferguson’s case with Avis.
That’s how Judy Nagy, one of our forum advocates, responded to Michael McDougall when he shared his ridiculous, improbable, and
When Duc Nguyen returns his Avis car rental, the company claims he scratched the roof and sends him a bill. Is this for real?
When is an ID not valid?
ara LeeKing rented a car from Avis during her trip to Maui in June. The vehicle was perfect — until it wasn’t.
What happens when your rental car tire goes flat, you put the spare on yourself, and return the car? If you’re Terry Dickinson and you rent from Avis in San Antonio, you’d receive an apology and a $50 voucher for your trouble.
Shirley Mohamed’s 87-year-old husband had a car accident last spring. Fortunately, their insurance covered the cost of renting a car from Avis.
Car rental companies love their surcharges. The one Dan Liftman encountered when he rented a vehicle from Avis recently had
Jo Ann Good had no idea. No idea that her Avis rental would burst into flames on the road to
It’s been almost a year since Terry Bienstock rented a Peugeot 3008 Hybrid in London, and for almost as long,
After returning from their Hawaiian vacation, Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a
Change your mind when you’re traveling, and the consequences can be costly.
Anand Iyer recently rented a Hyundai from Avis in Westfield, NJ. He’d found the car online through a site called
Karen Freeman thought that she’d returned her Chrysler 200 Sedan to the Richmond airport with a full tank. She thought wrong.
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?