Here’s a case where a ticket contract and the reality of an experience find themselves on a head-on collision of sorts. And I’m kinda in the middle.
AMTRAK
Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?
Lynn Prater missed her train.
One of the most common complaints I get from Amtrak customers is about their tickets. The National Railroad Passenger Corporation uses old-school paper tickets that have cash value. I asked Matt Hardison, Amtrak’s chief for sales distribution and customer service, about the ticket troubles, and how to solve them.
Diane Stephany loses her Amtrak tickets. But instead of replacing them, the company wants to charge her for new ones. Can it do that? And what are her options for a refund?
Elliott is consumer advocate 
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