David Guggenhime thinks that LG Electronics owes him a free tablet (not to mention an American Express gift card) for purchasing one of its TVs. He contacted us because he alleges that the company didn’t make good on its offer. Or was it Guggenhime that didn’t live up to his end of the bargain?
Chaya Friedman is receiving emails about another American Express customer. Can I make them stop?
When Connie Cullen books a vacation with her American Express card, the resort charges her. Then it charges her again, and again. And again. Why won’t it fix the error?
Mike Boyar discovers an unpaid $32 bill on his American Express card more than a year after he cancels his account. By then, a collection agency is involved and creates chaos. Is there a way to undo the damage?
When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines, using his American Express SkyMiles credit card. On their day of travel a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.
When Al Wolstein tries to use his two American Express Prepaid Cards, he finds that monthly maintenance fees have reduced the balances to zero. But those fees should not have been assessed. Can we help him get his balances back?
Mistakes happen — it’s a fact of life and of business. But when a mistake by two companies results in a customer losing $500, who should reimburse the client? That’s what Henry Vogt wants to know. His case raises some important questions about disclosure and ethics that could affect your next travel purchase.
Ralph Westfall wants his 50 euros back from American Express. Should I help him?
Roseanne Skopp and Milissa Martinez have credit cards that they not only can no longer use, but with balances that they still have to pay – and that are still accruing interest.
Mary Lee Keane’s case against American Express should have been a slam dunk. Instead, it’s a “case dismissed.”
James Nutter’s trip was canceled because of a flight change. Why can’t he get a refund for the rental car?
Ed Lawrence and his wife arrived in London from Boston on a Sunday with almost no cash.
Alexandra Negru should have read this story before she believed the American Express representative. But then, this story is about her, and unless she has a time machine, she couldn’t have.
Lisa Selle has $600 sucked out of her debit card in Las Vegas. Why won’t American Express cover her loss?
Dennis Tucker’s gift card balance keeps shrinking. A closer look reveals the source of the leak. But can it be
When Yan Liu’s sister and niece are prevented from traveling from China, Expedia promises her a refund of their airfares
American Express claims its gift cards “are an easy and convenient way to show you care.”
When Larry Chrysler saw a good deal posted on American Express Travel, he was ready to book it. His flight of interest was on Air France, going from New York’s JFK airport to Tel Aviv, Israel. The advertised flight listed all the pertinent details, times, layovers, flight numbers, even the declaration: “3 tickets left at this price” and the price, of course.
I’ve been a marshal in the PGA’s Memorial Tournament for the last several years.
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?
Mel Jung’s Amtrak tickets are canceled accidentally, and he’s forced to pay a $236 for a new ticket. No one is taking the responsibility for the error. Is he stuck with the higher fare?
Doug Marshak wants to know. The airline in this case is Delta, which mailed him a box of … well, I’ll get to all that in a second.
If you’re a frequent flier, maybe you covet a Delta Reserve American Express Card. It offers access to Delta’s Crown Room, a first-class companion certificate and a generous 10,000-mile bonus when you sign up.
If you collect frequent flier miles, you already know what happens when you don’t play by the rules. You know there are exceptions to the rules. But what if you play by the rules, and still lose?
Adam Salamon’s honeymoon did not go well.
On Oct. 1, the annual percentage rate on Mike Golden’s American Express Platinum card will jump by about 25 percentage points.
Reidun Gauger and her husband Georg have been loyal Northwest Airlines customers and American Express cardholders since 1972. So when they were offered 50,000 each from Amex during their transition to a Delta awards card, the couple jumped at the chance.