Our pilot’s sudden illness caused a flight diversion. Is this an “extraordinary circumstance?”

A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?

Where is my refund, Hawaiian Airlines?

If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?

You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

Warning: When your flight is delayed, don’t walk away from the gate

When Lara Wallace arrived at the gate, ready for her flight, she was dismayed to see it was delayed. But leaving the gate area to grab dinner led to disastrous consequences. Should Frontier Airlines reimburse Wallace? Is she entitled to this compensation?

How to get an airline to compensate you — even when it doesn’t have to

Sometimes, airlines do the right thing — no questions asked.

Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable.

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