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Sometimes, airlines do the right thing — no questions asked.
Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable.
Modify your meta Rajiv Gupta missed his recent flight from Miami to Columbus, thanks to a technical glitch, the TSA and Elliott’s Law. by editing it right here
I prefer to stay out of the crossfire in my line of work. Yet I find myself in that situation
Economy class airline seats are small and getting smaller — of that there is no doubt. But if you do
If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you
An impending fight in Congress this spring over the Federal Aviation Administration reauthorization bill could affect your next flight, for
Remember how easy it used to be to earn frequent flier miles? You’d book a flight on a major airline,
Abraham Feuer wants US Airways to keep its word. Nothing more. That’s not an unreasonable request for any passenger. But
The days of a freewheeling, lightly regulated airline industry, in which a carrier can charge whatever fees and fares it
Like it or not, Wi-Fi is becoming more and more common in the air. And so are the complaints about
The excuse had a familiar ring to it. Craig Zimmett’s daughter, Alissa, was supposed to fly from Miami to Gainesville,
The number of airline service complaints rose 17.9 percent in 2014 to 15,532, up from 13,176 a year before, according
Remember last summer’s debate about recline rage on planes?
Ever paid more for a shirt so that you could have the option of returning it? How about shelling out
The North American airline industry collected an estimated $8.2 billion last year from fees for items such as checked baggage,
Bob Bradenbaugh thought he’d booked an economy class seat when he flew from Miami to Barcelona on American Airlines recently.
It’s the time of year when everyone churns out their annual predictions, quoting the same experts on 2015’s travel trends.
Do you like to fly just for the sake of being on the plane? Do you proudly refer to yourself
Once you sit in first or business class on a flight, there’s no going back to coach.
Although the U.S. Department of Transportation fined seven airlines a total of $1.7 million last year for violating its controversial
If you travel, you’re probably so used to hearing certain catchphrases that you’ve become desensitized to them.
The deadly Ebola virus has arrived in the United States just in time for the holiday travel season, carrying fear
Have the bad guys won? It sure looks that way.
“I am so tired of consumer reporters complaining about the size of the seats on a plane,” an email from
It’s not your imagination. Airline seats are shrinking.
When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was
Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited