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Elliott Report

Elliott Report

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AIRLINE

We paid for an extra legroom seat on AirTransat, but we never got it!

They paid for an extra legroom seat on AirTransat. Then they got a downgrade.

April 26, 2025April 21, 2025 by Christopher Elliott

It seems airlines are constantly finding new ways to make flying more uncomfortable. But for Mary Ann and David DeMichael, AirTransat succeeded beyond its wildest dreams.

Categories Advocacy
 Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger's shoes occupying the space beside you.

Shoe wars at 36,000 feet: Should you leave your footwear on?

April 27, 2025April 13, 2025 by Christopher Elliott

 Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.

Categories On Travel
When Air France flagged Elana Gershuny's ticket as fraudulent, it didn't just strand her in Lyon, France. It also landed her on a secret airline blacklist.

I’m on an airline’s credit card blacklist. How do I get off?

April 26, 2025April 7, 2025 by Christopher Elliott

When Air France flagged Elana Gershuny’s ticket as fraudulent, it didn’t just strand her in Lyon, France. It also landed her on a secret airline blacklist.

Categories Advocacy, Travel Problems
The flight between Doha, Qatar, and Auckland, New Zealand, is one of the longest in the world -- a seemingly never-ending journey that crosses 10 time zones in 16 hours.

In for the long haul? Here’s how to choose the right airline.

April 26, 2025March 30, 2025 by Christopher Elliott

Long-haul flights can be exhausting. How do you choose the right airline for the journey? Here are a few pro strategies.

Categories On Travel
Marian Houk's problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure -- my failure.

A strange Swiss refund case: Here’s how to really confuse an airline

March 24, 2025March 24, 2025 by Christopher Elliott

Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.

Categories Advocacy
What to do about an Iberia suspended ticket problem.

Iberia suspended ticket credit problem: How do you fix this?

November 29, 2024November 27, 2024 by Christopher Elliott

What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.

Categories The Travel Troubleshooter
Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. Then Sunwing kept his money.

I never got a receipt for my tour. Can Sunwing keep my $536?

July 1, 2024June 24, 2024 by Christopher Elliott

Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.

Categories Advocacy
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?

September 13, 2024April 15, 2024 by Christopher Elliott

Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours. 

Categories Advocacy
has the potential to change the way we travel like we haven't seen since the introduction of the jet engine.

Will flying cars change the way you travel?

September 4, 2024April 7, 2024 by Christopher Elliott

Flying cars have the potential to change the way you travel. Don’t laugh. It’s already happening.

Categories On Travel
Air travel has changed a lot. But it's nothing compared to what lies ahead. Changed how? Well, you've probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.

Air travel sure has changed — but you ain’t seen nothing yet!

September 4, 2024March 31, 2024 by Christopher Elliott

Air travel has changed a lot. But it’s nothing compared to what lies ahead. Changed how? Well, you’ve probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.

Categories On Travel
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