They paid for an extra legroom seat on AirTransat. Then they got a downgrade.
It seems airlines are constantly finding new ways to make flying more uncomfortable. But for Mary Ann and David DeMichael, AirTransat succeeded beyond its wildest dreams.
AIRLINE
Shoe wars at 36,000 feet: Should you leave your footwear on?
Imagine settling into your economy class seat on a 13-hour flight, only to find a stranger’s shoes occupying the space beside you.
I’m on an airline’s credit card blacklist. How do I get off?
When Air France flagged Elana Gershuny’s ticket as fraudulent, it didn’t just strand her in Lyon, France. It also landed her on a secret airline blacklist.
In for the long haul? Here’s how to choose the right airline.
Long-haul flights can be exhausting. How do you choose the right airline for the journey? Here are a few pro strategies.
A strange Swiss refund case: Here’s how to really confuse an airline
Marian Houk’s problem with Swiss International Air Lines is a cautionary tale about rescheduling your flight, corporate stubbornness and failure — my failure.
Iberia suspended ticket credit problem: How do you fix this?
What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.
I never got a receipt for my tour. Can Sunwing keep my $536?
Brandon Marsdin paid Sunwing Airlines $536 for an ATV tour in Los Cabos, Mexico. But when he tried to check in for his offroading adventure, a representative turned him away. And then Sunwing kept his money.
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
Will flying cars change the way you travel?
Flying cars have the potential to change the way you travel. Don’t laugh. It’s already happening.
Air travel sure has changed — but you ain’t seen nothing yet!
Air travel has changed a lot. But it’s nothing compared to what lies ahead. Changed how? Well, you’ve probably heard about the higher airfares, the luggage fees and our persistent problem with in-flight violence.