No, Uber doesn’t owe you a free flight to St. Martin

David Kresl found out the hard way that Uber’s ride scheduling window is a guideline and not a guarantee. His Uber driver arrived late to take him to the airport. And now he wants the ride-sharing service to pay for his sister-in-law’s trip to St. Martin.

Huh? Read more “No, Uber doesn’t owe you a free flight to St. Martin”

Why is it so hard to get the airline seat assignment you want?

Here’s a question that’s crossed every airline passenger’s mind at least once: Why is it so hard to get the airline seat assignment you want?

Beth Shadur wants to know. She doesn’t like the aisle seat. So when she flew from Chicago to New York recently, her husband, an elite-level frequent flier, tried to find her a window seat. Read more “Why is it so hard to get the airline seat assignment you want?”

The mystery of bait-and-switch airfares

John Angarano isn’t just tired of bait-and-switch airfares. He’s also skeptical about the excuses airlines and online booking sites give for displaying an initial low price then switching it out later with a higher fare.
Read more “The mystery of bait-and-switch airfares”

Stuck next to two screaming toddlers in first class — can I get a refund?

If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund. Read more “Stuck next to two screaming toddlers in first class — can I get a refund?”

You’ll never do business with them again? We’ll see

So you’ll never do business with them again?

We see it all the time:

“I’ll never fly that airline.”

“I’ll never rent cars from that agency.”

“This is why I never book a travel reservation through that company.”

“I never stay at a hotel in that chain.”

Many of our stories and forum threads contain some variation of “I’ll never do business with” some company.

OK, that’s certainly your choice. But here’s why you should keep it to yourself. Read more “You’ll never do business with them again? We’ll see”

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