The Federal Aviation Administration briefly banned flights to Turkey in July after a failed military coup. Turkish Airlines doesn’t think that’s its problem. Caught in the crossfire — figuratively speaking — is Arthur Buckelew.
No one ever wants to cancel a dream vacation, but sometimes you have no choice. Such was the case with Nancy Morgan.
Deborah Ibonwa flew an international itinerary on two different airlines. One of the airlines lost her bag, but Ibonwa wants to know if she can seek full compensation for the lost bag from both airlines.
Erin Coffey and her husband were on Cloud Nine during their wedding. But when they departed for the airport the following day, they found figurative storm clouds hanging over their honeymoon. They were scheduled to fly to Italy on British Airways, but they weren’t allowed to board their flight.
On a business trip to Italy, Amy Mangold boarded her flight with only her purse — believing she would be reunited with her checked luggage in Florence. Unfortunately, Air Berlin kept her and her luggage separated for six days, then refused to fully compensate her
Remember my interview with Rob Siefker, the head of customer service at Zappos? Sure you do. How could you not click on a headline like If Zappos ran an airline?
How many times have you disembarked from a fight with a stuffy nose, irritated eyes and spent the next few days tackling a cold, stomach upset, lethargy or worse?
If fuel prices are so low, why are air fares so high? And will prices ever return to Earth?
How far would airlines go to collect a few more bucks from you? If nothing would surprise you anymore, then you should hear Hesha Duggirala’s story.
If mentioning the word “overhead bin” doesn’t raise your blood pressure, maybe you haven’t flown recently.
Rochelle Peachey is no stranger to high taxes and fees on airline tickets. A frequent flier between Miami and London, she routinely sees government charges that double the price of her ticket.
Priceline promises to refund Ian Dennis’ vacation package when he makes a typographical error. But then it reneges, leaving him with a big bill. How can he prove he was offered a refund if the conversation took place by phone?