Follow the money. It’s not just a memorable quote from All The President’s Men, but words to live by if you’re one of the last customer advocates standing.
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AIR TRANSPORT ASSOCIATION
I was thrilled when I heard that a coalition of travel professionals was meeting in Washington for a what they called a “stakeholder hearing” on passenger rights. Finally, after years of virtually no representation in the nation’s capital, passengers were organizing.
Look up the word “delusional” in the dictionary and you’ll see a plane and the address of the Air Transport Association in Washington.
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