What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

AIG

Caught in the opt-out trap

January 13, 2009

When Angela Gross buys a ticket through Frontier Airlines’ Web site, it tacks on an extra $10.95 for travel insurance. How did it manage to do that? By having a checked box on the booking screen that she had to opt out of. Now Frontier is balking at a refund.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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