Mark Pokedoff

Four-time Emmy-award-winning television sports production specialist and frequent traveler. Longtime freelance writer and travel blog enthusiast. Proud papa of four amazing kids who have been upgraded to first class more than all their friends combined.

  • disqus_00YDCZxqDV

    Great site design! Tell people their password doesn’t meet the requirements, when it does and the real problem is the account was deactivated.

  • Travelnut

    I’m having a similar problem right now with the Hilton website. I was inexplicably locked out earlier this week. (I know it’s a no-no but I keep an Excel file of all my passwords so it’s not that I didn’t remember it.) No matter what password I try to change it to after requesting a reset, and following all their password rules, it’s not accepting it. I even talked to their IT department and they couldn’t figure it out. I may be contacting you myself!

  • Alan Gore

    Spirit has a loyalty program? This is like Comcast having a fan club.

  • joycexyz

    If they sent her a temporary password, it would be time-sensitive. So if she didn’t use it right away it would no longer be valid. But this whole password thing has gotten so out of hand it’s ridiculous!

  • The Original Joe S

    and we have locked you out, mindlessly, and we refuse to talk with you, and go fish!

  • The Original Joe S

    Their IT dept are either 1] stupid or 2] lazy or 3] incompetent or 4] all of these. Why are they getting paid if they can’t fix this problem?

  • The Original Joe S

    Yeah, like chickens pulling for Col Sanders!

  • The Original Joe S

    So if she DID use it right away, then your supposition is invalid……..

  • Harvey-6-3.5

    So I also keep the passwords. The trivial ones (that wouldn’t cost me anything if stolen), I keep in my email. The valuable ones (banks, etc.), I keep in a book in my house, so that they are not vulnerable to a hacker, only to an actual thief who picks the right book, the right page, and finds them.

  • jsn55

    I agree, but what would you suggest as an alternative? I have a password/logon issue seemingly every week. Only my hidden spreadsheet saves me.

  • joycexyz

    If I had a viable alternative, I would be very wealthy. In the meantime, I use a password keeper. And the one that comes with Norton Internet Security is very good. But it’s certainly no surprise that so many people use PASSWORD as their password for everything.

  • LonnieC

    Actually, I’d like to see something like the Apple fingerprint sensor that could be plugged into a computer and placed on a desk, and would be used for a fingerprint whenever a password is required.

  • LonnieC

    There are several password keepers. SplashID is another. They’re protected by using a unique strong password.

  • PsyGuy

    Okay, YAY…

    Is it just me or does this seem like the results of a slow advocacy day?

  • PsyGuy

    Okay but this issue could have happened with a site with great site design as well. Even Google gets it wrong sometimes.

  • PsyGuy

    Or the “right” friend or family member who has the time and the access.

  • PsyGuy

    They do, they also have a membership program that gets you lower costs on upgrades and amenities.

  • PsyGuy

    Biometrics

  • PsyGuy

    What they need to do though is encrypt the file.

  • PsyGuy

    They have those, go to Amazon and search for USB fingerprint scanners and you will find them from $20 and up, but they don’t work very well and aren’t very secure.

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