Note: Skybus has ceased operations.
http://www.skybus.com
4324 E. Fifth Ave.
Columbus, OH 43219
(614) 246-8800
Note: Skybus doesn’t operate a call center and only accepts customer queries by e-mail.
Overview
Skybus is too new to have a reputation, but the early signs are not promising. It won’t allow customers to contact it by phone. It also has “rules” about flying, such as “Hungry? Thirsty? Bring cash,” and “Don’t be late. We won’t wait,” that seem indifferent at best and at worst, customer-hostile. Hopefully it’s all just rhetoric and Skybus will turn out to be the next Southwest. Then you won’t need the contact information in this file. But you never know …
If you have a customer complaint, please read this before contacting the company.
Customer service resources
Contract of carriage
Email form
Primary e-mail
Primary contact
Floyd Nickerson
Vice president, people
(614) 246-8800
fnickerson@skybus.com
Executives (*)
Kenneth Gile
President and chief operating officer
(614) 246-8800
kgile@skybus.com
Bill Diffenderffer
Chief executive officer
(614) 947-3103
bdiffenderffer@skybus.com
This information has been collected from publicly-available resources and is believed to be accurate at the time of the last update. If any of this information is inaccurate, please e-mail me.
* Executives should only be contacted when your letter or email has not been acknowledged within six to eight weeks.
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Inside Air
Thank You so much for finally putting some true information out there to these people who constantly speculate on why Skybus failed. Everyone thinks they know it all. Apparently you were an inside source.
You complainers out there, I don’t think you realize just what an impact this shut down will cause the city of Columbus, not to mention the areas they flew. But I guess the economy doesn’t effect the “complainers”.
Skybus we will miss you!!
I read your comments and I just wanted to say that my wife, my 20 month old daughter and myself flew to Greensboro NC in feb. We had no problems at all. All the employees were very nice and helpfull.
I am extremely upset! My family is dumb enough to trust a noob company like Skybus with several tickets for a family reunion deal in NC, even after every other lame, inexpensive, “fly-by-night” airline company screwed them in the past. Do you remember ValueJet? I guess they went out of business after their craft went down in my home state of Florida.
I wasn’t even going on the trip, but now I feel obligated to help my mom get her money back (good luck is what I’m hearing). She couldn’t figure out how to book the flight, so I went on her computer and did it for her via a Debit card. It was only a couple of days ago!!!! And this is just unfortunate, now more than ever with our economy like this.
Like my friend Stan says, I guess we’re all doing “deep knee bends in the cucumber patch” or “giving open-mouthed facial head butts to the groin region”. Thanks for listening to my rant, I feel a lot better, like Lewis Black or some other comedian ranting about something, knowing that nothing will come of it (like my money back).
i had also had tickets through skybus. who is obvisiously out now .if there anyway to get my money back besides through the credit card company let me know.SKYBUS SCREWED ALOT OF PEOPLE BUT AT LEAST THEY FILED BK AND HAVE SOME WHAT OF A REASON AIG TRAVEL INSURANCE IS STILL IN BUISNESS BUT IS STILL SCREWING PEOPLE AS FAR AS I AM CONCERED BY NOT PAY FOR THE SKYBUS AIR TICKETS IBELIEVE THAT IS THE WHOLE POINT OF TRAVEL INSURANCE
AIG will refund your premiums. just go to their website. Your bank or credit card company can dispute the charges. It is as easy as that. You will get your money back
I was a Skybus customer in the past and LOVED them. Roomy planes, nice people, great fares.
I too had a future ticket paid for and was very upset when I received the call from my family in Ohio that it had stopped flying.
My credit card company took my info and told me a decision would be made within 3-4 weeks RE: refund. I believe AMEX will make good on the money.
I would fly Skybus again if they could work out their financial problems.
I am still waiting for my $1066.00 for tickets to my daughter’s wedding, who also was a Skybus attendant. I bought the tickets on the 4th of April, and they closed their doors on the 5th of April. Do you think they knew? I do. They filed for bankruptcy protection on Monday, after closing the doors on Friday. It takes a little time to prepare documents to file in federal court. Needless to say I should have stayed with Southwest. I have travelled with them for years and have never had such problems.
where is the nearest skybus to memphis, tn
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