Delta Air Lines

I want to know if I will be able to fly with my laptop without security stopping me.Basically can I bring my laptop on my flight. Please respond my flight leaves on the 18th of Jan.
Thank You,
Rochelle Mercy

The email address tim.mapes@delta.com is not valid.

Really disappointed Delta took over the Northwest booking we had.. Can’t get through their customer service by phone or email.

The flight is in a week we need to change dates…if at all we get lucky to contact delta…Changing dates will requires paying up the difference in fare however the delta fares are way too high compare to other international airlines in order of 2 to 2.5 time higher.

Where other airlines are change approximate $600 for travel from Boston to Bombay..delta is chaging $1800 in month of July/August. One would expect a better customer service at that premium..they are worse..

we were due to fly with Delta on 10th Feb from Manchester, UK via Atlanta to Salt Lake City. afew months before the flight this was changed to via Paris, France instead of Atlanta (i.e. going East to France to fly West to USA). Of our 5 ski bags all 5 were lost. 4 turned up 40 hours later (3 having been through S.Frisco, 1 through Seattle) but the fifth bag didnt turn up til 113 hours later. Despite ringing Delta twice daily, having to wait on the phone atleast 20 mins each time I was told the bag was in Chicargo, then I was told Boston, then Chincinatty, Atlanta, S.Frisco, Paris etc. It turned out it had been in S.Frisco all along. I needed the skis to race on. The skis Delta provided me at the ski shop were not (despite being told they would be) race skis meaning I couldnt race train for 4 days and missed 1 of my 2 races, so the trip was a complete waste. I wrap my skis in 5 towels to protect them. The bag had been opened twice, the skis not rewrapped and the ski bag and all 5 towels had been ripped, so much so my skis were visibly poking out the bag. Still waiting for Deltas response!

Hi,
I sent this email below and still haven’t heard from anybody…. anybody know who would be helpful/responsive at Delta?

To Whom It May Concern:

I traveled on Delta from La Guardia Airport to Miami Fort Lauderdale on February 28, 2010 with a return on March 7, 2010 with my husband and my baby.

First of all, I would like to explain our conditions of travels: I am myself 8-month pregnant and we were traveling with our baby who is 19 months. We were allowed to have 2 carry-on luggages, one stroller, the baby diaper bag and my handbag, which we did. We also checked-in one luggage.

Secondly, we chose Delta for the schedules you were offering. We were supposed to take a flight at around 6:30 pm on the way back on March 7 (with planned arrival at our place at 10:30 pm) but we were instead re-scheduled to another flight with no explanation and no compensation and arrived at home at 11:30 pm, which makes a huge difference when you travel with a baby because it means that the baby was in bed extremely late and it also means that it made our flight very difficult because the baby was exhausted! We just received an email regarding this new schedule and, would we have known before, we probably wouldn’t have taken this flight for the reasons mentioned above!

Thirdly, when we boarded on the way back, we had a very bad experience with one of your Delta agents: Susan Karpf. She was verbally very aggressive and all the passengers who were here agreed with us, even one of your flights attendants was shocked!
We gave our boarding passes to an agent (who wasn’t even her) and Susan Karpf stopped us on the way, and said that one of our carry-on luggages was too big. First of all, I along with other passengers witnessed her letting people boarding with bigger luggages than mine. Secondly, my husband is a Delta frequent flyer; he always uses this luggage as a carry-on and he never experienced this issue (even on Air France that we use a lot, we never had this problem with this luggage). Thirdly, I understand that this was a big flight and there was a concern for having enough space for the luggages, but when you see a pregnant woman with a stroller and a small baby, and your agents are flexible on the size of the luggage for other people, I think that your agents shouldn’t bother a family. And by the way, the luggage was indeed too big but just because of the wheels and it has always fit as a carry-on. I started removing a few important things from the bag that couldn’t be checked-in (such as religious items that are to me and my husband more valuable than anything, and the laptop). She started becoming very impatient and verbally abused us! She even called her supervisor, which I was very happy to talk to, and security came! She claimed that we had too many bags, which we didn’t as explained above. When I asked her for her name, she said her name was Susan, and I asked her to write it down for me, she responded “This is not my job!” So if not giving a good customer service to your clients is not part of her job, then I am wondering what is her job! When we were waiting for her supervisor, we saw so many bigger luggages than ours. I asked her why she wasn’t asking them to check those bags in, and she just looked at me with a lot of anger and didn’t respond! I think that if you are family/kids friendly as you claim (families boarding first…), then flexibility about luggage should be given to families like us and I am shocked that you make a difference between your passengers! Otherwise, if you want to enforce the law, do it for everybody, not only a few like us! Note that she never apologized to us. I work in the hospitality industry and my job is to make sure our guests have a good opinion of our hotels. This agent is the worse you can have!

The supervisor, Denika Atwell, came and we checked-in the luggage. But everybody who witnessed the scene was shocked. One of your flight attendants, Barry Santiago (employee number: 736819) came to us in the plane and apologized. Just to quote some of the passengers and your crew:
“She is a bitch”
“She verbally abused this family from the beginning” (to the supervisor when she arrived)
“If this family has a luggage issue, I am in Business Class and I would be more than happy to help them”
“I hope you guys write a letter. It was unacceptable and she shouldb’t be working here!”
“I am glad you guys made it on-board!”
“I’ve been working here for 6 years, and I’ve never seen that. […] I know she can sometimes be assertive, even with Delta employees. [..} I would like to apologize on her behalf as she doesn’t give a good image of Delta. […} I’ve never seen her like this and she must have had a nervous breakdown as she was crying.” (from Barry Santiago, Delta employee – employee number: 736819)

Note that because she delayed us so much, there was no room left for our luggage and I had my handbag, the diaper bag down my feet (with no much room). Being pregnant, it was very hard, and my husband had the baby on his lap (who was exhausted because of the flight being re-scheduled later). Note also that I didn’t say anything about it but my seat was broken and I couldn’t lay down as the back would go back to the normal position by itself! So the flight was very uncomfortable!

I understand that people can have a bad day, but this is none of my business and I already have enough problems myself to take care of hers! Note that while taking care of our luggage because she harassed us, I had to let go of the stroller where the baby was sitting and the stroller fell with the baby on it! Would there have been any injury, I could have sued you in a court!

I called your Customer Service this morning and the only thing that they could offer me was a voucher of $125 for my husband an myself to be used within the next year. I didn’t accept this offer, as, based on the experience that we’ve been through, having somebody pointing her finger at us with security coming and treating us like criminals in front of everybody when we didn’t anything wrong and everybody agreed with us, I think the offer is not good enough! First of all, the offer only is for my husband and myself, when we also were traveling with the baby. Also, $125 is way below what we experienced with a pregnant women and a small baby! This is very insulting and shows that you really don’t care about your passengers’ experience and customer service!

I am very upset about this whole experience and I can assure that if you don’t handle this complaint properly, I am ready to contact the press to let them know about that: flight being re-scheduled with no compensation, but above all, an agent harassing and verbally abusing a family with a small baby and a pregnant woman! I don’t think that this will be a good publicity for Delta! Susan Karpf shouldn’t be working for Delta if she doesn’t like to give a good customer service and if she treats passengers the way she did.

Myriam Tzinmann-Rebibo, David Rebibo and Liora Rebibo