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In this issue. A Q&A with Best Western CEO David Kong about the chain’s big overhaul. Plus, more on British Airways’ fare error, and who made this months tarmac hall of shame?
New posts
• Best Western’s Kong: “We do not shirk our responsibilities”
• An “amazing” experience on Air Canada — what the heck is going on?
• British Airways does it again
• Airline capacity cuts: The bleeding may have stopped, says OAG
• British Airways will offer compensation to fat-finger customers
• Tarmac delay hall of shame: US Airways loses in latest month
• Continental posts erroneous “test” fare to its site — but what is it testing?
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Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.
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