Hey, are you listening?

By | May 12th, 2012

Erysse Elliott at the oldest house in America in Santa Fe, NM.

Do airlines listen to their customers? In this week’s newsletter, I ask the question. Tell me what you think.

Don’t miss my live Facebook chat next Tuesday at noon! My friends at Club Carlson are sponsoring it, and you can ask me anything. (I’ll do my best to give you a coherent answer, as always.) Here are the details.

A hat tip to our underwriter, Travel Hacking Cartel, which allows you to earn hundreds of thousands of frequent flyer miles without getting on a plane. The cartel is a faithful sponsor of this site’s consumer advocacy efforts, and we thank them. Please check them out if you want to travel like an insider.

There’s much, much more this week, including:

A report on our journey to Silicon Valley, Calif., for a live Facebook chat with my friends at Mint.com. I also have a story on the anatomy of a scam for Mint.com, and we have a slideshow from the valley for Away is Home, our family travel blog. (The photo above is from our stop in Santa Fe, N.M. — we’ll have details on that very soon.)

By the way, if you aren’t following us on our Away is Home Facebook page, you should. You’ll get frequent updates from me and my semi-nomadic family.

And a few more big questions this week: What do you do when your miles disappear? I have the answer — and a solution.

Her cabin was noisy. Really noisy. Should she get a refund? Also, do you know who has the worst contract in travel? Did Lindblad and (ahem) National Geographic do enough for this customer? And AirBnB: Too risky? Read one woman’s story.

Related story:   What's new on Elliott: What Google Wave taught me about travel writing, avoiding a customer service nightmare, kudos to Continental

And last, but not least, is the TSA worth saving? You tell me.

Many, many thanks for supporting the consumer advocacy efforts on this site and newsletter. We head back to Orlando for a few weeks and then start the next leg of our adventure, which is going to be even more exciting (can’t wait to tell you about it!). See you soon.

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