Got a complaint? Here’s how to be heard

If you have a complaint about any product or service, you’ll definitely want to read this week’s column about how to let your voice be heard as a consumer. Even if you think you’re an expert consumer, you might pick up a tip or two. (And if you want to get really smart, check out my new book.)

Last week was so busy that I didn’t have time to send out a newsletter. I was in New York to attend the Allianz rebranding party (they changed their name from Access America) and see the christening of the new Disney ship, the Fantasy. Here’s a slideshow of snapshots from the ship. Many thanks to my friends at Allianz for inviting me to their event; it was great to see so many familiar faces and to catch up.

I want to give a big shout-out to my friends over at – Steve, Deanna, Becky, Mary. They’ve been faithful underwriters of this site, and if you ever need a travel insurance policy, they’ll give you one-on-one advice at 1-888-407-3854. Please stop by and visit them before your next vacation.

By the way, if you want to support the consumer advocacy work of this site and reach tens of thousands of potential customers, please drop me a line.

Question of the week: Do you work for a car rental company? Are you a former car rental employee? If so, I’d like to hear from you. I’m working on a story about damage claims, and your insights would be much appreciated. Please email me with your contact information.

Related story:   Are new loyalty programs good for passengers? You'll be shocked by the answer

Also …

• Does the TSA have a breast fixation? You might want to examine the evidence in my latest Huffington Post column.

• Are pre-checked boxes a thing of the past? Perhaps. I take a look at this controversial online sales technique in my latest Washington Post column.

• Did someone say “cases”? I’ve got plenty of ’em. Here’s someone who had a really, really bad flight. And someone whose cruise went nowhere. And someone whose luggage fees were miscalculated.

Thanks for reading my consumer advocacy site. Big changes are coming to this newsletter and website, and you’ll read about them here first. I hope you’ll come along for the ride!

Christopher Elliott

Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or check out his adventures on his family adventure travel site. Contact him at Read more of Christopher's articles here.

  • Spanky_McF

    Try this website: 

  • helpful advice, although some people are really just making money so that they complain, it is really important to raise your voice at times and be heard.  thank you for this.

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