Zelle Customer Service Contacts

Early Warning Services is a financial technology company that owns Zelle. Early Warning Services gives data and info to banks and businesses so the banks can spot and stop fraud.

Call (844) 428-8542 or email [email protected].

No. However, Zelle has started to require banks to mark transactions as risky. For instance, a bank will flag a transaction if a customer tries to send money to an account that hasn’t been used on Zelle before.

To request a refund from Zelle, follow these steps:

1. Contact your bank or credit union: Call your bank’s customer service. If you’re using Zelle through your bank, report the transaction. You can usually find the contact number on the back of your debit card.
2. File a claim with Zelle and your bank: If you sent money to someone who tricked you, file a claim with Zelle and your bank. Zelle refunds charges, but each case is reviewed individually—call (844) 428-8542 or email [email protected].
3. Provide documentation: Gather any documents that support your claim.
4. Follow your bank’s instructions: Your bank will give you specific steps.
5. Be patient: Refund requests can take time, so stay patient.

You can’t cancel a payment once sent if the recipient uses Zelle. However, some banks are starting to reverse transfers for scammed customers.