Lands’ End

The company markets traditionally-styled casual apparel for men, women, and children through its flagship and specialty catalogs, website, and about 15 free-standing retail stores, including shops in Germany, the UK, and Japan. It also has about 275 in-store Lands’ End Shops at Sears locations. Lands’ End also offers accessories, footwear and home goods, and logoed business apparel and products and also provides embroidery and monogramming. The company with the misplaced apostrophe in its name has greatly expanded its online presence, but it still mails more than 270 million catalogs annually.

1 Lands End Ln
Dodgeville, WI 53595

Phone Contacts

Customer Service: 1-800-963-4816 -- Call or text, U.S. and Canada
Toll Free: 1-800-963-4816 -- Call or text, U.S, and Canada FAX, U.S. and Canada 1-800-332-0103
International: (International Access Code)+ 1-608-935-6170 -- International hours of operation: 7:00 am to 11:00 PM CST, 7 days a week, 364 days a year. International FAX number: (International Access Code)+ 1-608-935-4000

Email Contacts

Customer Service Resources

Full contact details including international numbers

Help Centre


Social Media Contacts


LinkedIn profile

Executive Contacts

Primary Contact
Kira Kennedy
Director of Customer Experience
1 Lands End Ln
Dodgeville, WI 53595

Secondary Contact
Kelly Ritchie
Sr VP, Employee and Customer Services
1 Lands End Ln
Dodgeville, WI 53595
(608) 935-4377

James Gooch
Executive Vice President, Chief Operating Officer,
1 Lands End Ln
Dodgeville, WI 53595

Chief Executive
Jerome Griffith
Chief Executive Officer and President
1 Lands End Ln
Dodgeville, WI 53595

Last updated: January 29, 2020.

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