The company is headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating 1,162 stores in 49 states. Kohl’s is America’s largest department store chain by the number of stores as of February 2013. As of 2013, Kohl’s is the second largest U.S. department store company by retail sales.

Kohl’s prides itself on a “no hassle” returns policy.

North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051

Phone Contacts

Main: (262) 703-7000
Customer Service: (855) 564-5705
Toll Free: (855) 564-5705

Kohl’s Charge related issues: (855) 564-5748

Yes2You Rewards: (855) 564-5751

Kohls.com orders, shipping, tracking or returns:  (855) 564-5705

Email Contacts


The cscc.escalated@kohls.com was provided by Roberta Myre, ACE Team Lead Executive Correspondence, Office of the President.  This looks like the best bet for escalating an issue with Kohl’s.

Social Media Contacts


Executive Contacts

Primary Contact
Pamela Sviatoslavsky
Director of Customer Service and Active Customer Engagement
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051

Secondary Contact
Greg Revelle
Senior Executive Vice President, Chief Marketing Officer
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051

Michelle Gass
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051

Chief Executive
Michelle Gass
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051

Last updated: January 29, 2020.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. If you detect any omissions, misstatements or errors, please contact us immediately.