The company is headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin.
Kohl's Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Kohl’s
We receive few complaints about Kohl’s. The company accidentally marked their products at the wrong price.
How to resolve a problem with Kohl’s
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Kohl’s prides itself on a “no hassle” returns policy.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Kohl’s mailing address
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
Kohl’s social media channels
Kohl’s executive customer service contacts
Primary Contact
Pamela Sviatoslavsky
Director of Customer Service and Active Customer Engagement
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
Secondary Contact
Greg Revelle
Senior Executive Vice President, Chief Marketing Officer
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
Chief Executive
Michelle Gass
North 56 West 17000 Ridgewood Dr
Menomonee Falls, WI 53051
[email protected]
How can I contact Kohl's customer service?
Call (855) 564-5705.
What is the telephone number for Kohl's charge related issues?
Call (855) 564-5748.
What is the telephone number for Kohl's Yes2You rewards?
Call (855) 564-5751.
Does Kohl's have an online contact form?
Yes, you can find the online contact form here.
When can I contact Kohl's customer service?
Monday to Saturday, 7 a.m. to 9 p.m.; Sunday 10 a.m. to 9 p.m. (all times Central.)
How to get professional help with your Kohl's problem
If you need help with Kohl's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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