InterContinental Hotels Group owns and operates InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, HUALUXE Hotels and Resorts and Kimpton Hotels & Restaurants.
What you need to know about InterContinental Hotels Group
The company responds to most customer complaints in a satisfactory manner. Our latest IHG case involves a guest who was charged $700 for a damaged TV set.
How to resolve a problem with InterContinental Hotels Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Global headquarters:
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire UB9 5HR
UK
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
InterContinental Hotels Group mailing address
InterContinental Hotels Group
3 Ravinia Drive
Suite 100
Atlanta, GA 30346-2149
InterContinental Hotels Group social media channels
InterContinental Hotels Group executive customer service contacts
Primary Contact
Michelle Mitchell
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta , GA 30346-2149
[email protected]
Elie Maalouf
Manager Service Delivery
3 Ravinia Drive
Suite 100
Atlanta , GA 30346-2149
[email protected]
Chief Executive
Keith Barr
Chief Executive Officer
3 Ravinia Drive
Suite 100
Atlanta , GA 30346-2149
[email protected]
Frequently asked questions about InterContinental Hotels Group
If you need to cancel your reservation with InterContinental Hotels Group (IHG), here’s what you can do:
- Visit the IHG customer care page on their website. You’ll find different contact options and forms to submit your cancellation request.
- Alternatively, you can call IHG Reservations at (800) 621-0555 to cancel your reservation.
If you need to lodge a complaint with InterContinental Hotels Group customer service, here are your options:
- Online Form Submission:
- Go to the InterContinental Hotels Group customer care page on their website.
- Fill out the appropriate form to submit your complaint or query.
- Phone Call:
- You can call IHG Reservations directly at (800) 621-0555 to discuss your issue or lodge a complaint.
- Email:
- For IHG Rewards Club-related concerns, you can email [email protected].
How to get professional help with your InterContinental Hotels Group problem
If you need help with InterContinental Hotels Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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