The National Railroad Passenger Corporation, Amtrak, is America’s national passenger rail carrier. Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress.

60 Massachusetts Ave NE
Washington, DC 20002-4285

Phone Contacts

Main: (202) 906-3000
Customer Service: (800) 872-7245
International: (215) 856-7924

Contact us (Beware of Julie, the “virtual” assistant)

Email Contacts

For international passengers, try

Social Media Contacts


Executive Contacts

Primary Contact
Waves Mowatt-Kane
Director, Customer Experience
60 Massachusetts Ave NE
Washington, DC 20002-4285


Secondary Contact
Brian Gallagher
Director-Operations Office of the President & CEO
60 Massachusetts Ave NE
Washington, DC 20002-4285


Scot Naparstek
Chief Operating Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285

Gardner oversees Customer Experience.


Chief Executive
Richard H. Anderson
President and Chief Executive Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285

Last updated: January 29, 2020.

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