The National Railroad Passenger Corporation, Amtrak, is America’s national passenger rail carrier. Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress.

60 Massachusetts Ave NE
Washington, DC 20002-4285

Phone Contacts

Main: (202) 906-3000
Customer Service: (800) 872-7245

Contact us (Beware of Julie, the “virtual” assistant, who can be quite annoying.)

Email Contacts

For international passengers, try

Social Media Contacts

Google Plus

Executive Contacts

Primary Contact
John Wojciechowski
Director, Customer Relations
60 Massachusetts Ave NE
Washington, DC 20002-4285
(202) 906-2129

Secondary Contact
Thomas Hall
Vice President, Customer Service
946 Justison St.
Wilmington, DE 19801
(302) 683-2345

Researched by Christopher Elliott and filed under .
Last updated: November 23, 2016.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolution. Do not simply write to the CEO. This could severely limit your ability to resolve your issue.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.

Get smart. Sign up for the newsletter.