Believe it or not, the travel industry still cares about you

on a recent flight from Philadelphia to Phoenix on US Airways, Sarah Andrus left her jacket underneath the seat in front of her. “It was a gift from a friend and unique,” recalled Andrus, a director for an Olean, N.Y.-based manufacturing company. “I called the airline with low expectations of recovering my jacket, but I thought I’d give it a try.”

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