Mohammad Samadpouriejavid plans to take a winter break and spend a few days on the warm, sunny beaches of the Bahamas. He’s not intending to stay indefinitely. So when an Expedia error schedules him on a one-way journey with no return, he needs our help.
Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. She had recently read an article about lost passport problems. So she was confident that she could talk her way onboard her international flight without it. But when a Norwegian Air Shuttle agent unequivocally denied her check-in without a passport, she is stunned by his lack of understanding and contacted Elliott Advocacy for help.
Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.
Common sense has always been a precious commodity in travel. You don’t need stories about tourists plunging off cliffs in their cars or YouTube videos of national park visitors nearly being mauled by wild animals they were trying to pet to be reminded of that uncomfortable fact.
Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who have paid a fee and submitted to a background check to benefit from expedited screening. Travelers with TSA PreCheck do not have to remove laptop computers or liquids from their carry-ons, and are allowed to keep their shoes and sweaters on as they are screened.
If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.
After all, aren’t some of the best things in life free?
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
This hotel complaint sounds like a bad joke.
Cathryn Daniels moves, but when UPS doesn’t know how to find her, she loses a package. Can the company help her recover her lost item?
Michele Turner recently received an unsolicited invitation to become a secret shopper for Walmart. This new job sounded unbelievably easy and lucrative. So she quickly accepted the offer. But what happened next cost her $1,700 as she joined the ranks of victims of this mystery shopper scam.
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines tickets she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what?
Steve Schuster’s credit card dispute goes his way — and then it doesn’t. Will Chase bank please make up its mind?
Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why?
Kevin Shaw’s property management company wants him to pay $3,600 for breaking his lease, even though it told him he could do it. Now, a year and a half later, they’re sending his case to a collection agency. Can this late bill be fixed?
Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
When Simon Khin decides to purchase ground coffee worth $48 at the end of his recent plantation tour in Bali, he is startled to discover that he has actually been charged $4,800. But what was more shocking to Khin was Capital One’s refusal to permanently reverse this fraudulent charge.
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs?
When it comes to vacation rentals, there are surprises — and there are surprises.
What do a diabetic episode and a hotel’s expensive taste in lamps have to do with consumer advocacy? A lot, if you’re Sharon Kimball.
Sam’s Club withdraws $833.63 from Louise Bartholomew’s bank account even though she’s canceled an order for a mahogany wood chair. What’s taking them so long to refund the money?
When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines, using his American Express SkyMiles credit card. On their day of travel a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.
When a company records your phone conversation for “quality assurance purposes,” should you have access to the call center recordings?
Simple question. Complicated answer.
When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. Unfortunately, when United Airlines denies boarding to the littlest member of the group, the trip came to an abrupt halt.