Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.

I bought $48 of Balinese coffee, but the merchant charged me $4,800. Help!

When Simon Khin decides to purchase ground coffee worth $48 at the end of his recent plantation tour in Bali, he is startled to discover that he has actually been charged $4,800. But what was more shocking to Khin was Capital One’s refusal to permanently reverse this fraudulent charge.

Kicked off my cruise for peeing near the pool

When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old.

Del Zoppo didn’t want that to stop the family from enjoying a vacation. As a registered nurse, she’s more than capable of caring for her mentally handicapped husband. So she recently booked a getaway for the couple and her brother and sister-in-law — a western Mediterranean cruise that left from Venice, Italy.

I was forced to buy a $20,000 diamond on my Royal Caribbean cruise. How do I return it?

During her recent Caribbean cruise, Kathy Hoffarth purchased a $16,000 diamond in Jamaica. At the next port, she exchanged it for a larger, more expensive one. Now that she is home she doesn’t want that diamond, either, and she wants her money back. But is that possible?

I only needed a blood transfusion! Why did Norwegian Cruise Line leave me in St. Kitts?

When Andrew Goldstein suffers a sudden medical condition that requires a blood transfusion while on a Caribbean cruise, he is left behind in St. Kitts to seek treatment. Now he wants our advocates to help him get a refund for his cruise and reimbursement for his additional travel and medical expenses. But from whom?

A wife rejects her husband’s surprise anniversary Cuban Explorer cruise — but can he get a refund?

Richard Peterson surprises his wife with a Holland America “Cuban Explorer” cruise for their 40th wedding anniversary, but he fails to check the itinerary or the cancellation terms. So when his wife rejects this gift, he is in a bit of a bind. Can we help?

Help! I’m being limited to 15 booze drinks per day on my Princess cruise

Joan Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. Now she is asking for our help because the cruise line is limiting her to “just” 15 cocktails per day.

The Retail Equation and how it protects merchants against serial returners

When Mahitha Sadhanala heads to CVS to make some returns, he isn’t expecting any problems — after all, he has done this many times before. So it comes as a shock when the cashier firmly refuses to accept the items. When he asks for an explanation, she refers him to something called The Retail Equation.

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