Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?
Jessica Buczkowski saw a really good price online for a popular insulated cup that she wanted. She didn’t ask herself why the price was so much lower than everyone else’s. If she had, perhaps this story would not have been necessary.
Travelers loathe fees that they have no choice but to pay, including charges to connect to the Internet, check a bag on their flight, and connect to a cellular network abroad.
We’ll never know what happened to Mattie McGhee.
On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh?
Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?
Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?
When Yogendra Sagar complained to Airbnb about two stays in India it gave him the cold shoulder. So he sued the CEO — and won. Now Sagar not only wants his money, he wants to report Airbnb’s CEO to the three credit bureaus — and he wants us to help him do it.
If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out.
Bradford Roberts was cheated out of $356. That’s what he paid for a Bed Bath & Beyond gift card with a face value of $400. But when he tried to use the card, he learned it had no value. He’s angry with Bed Bath & Beyond and has been making threats to the company. Now he wants our advocates to join him on his quest.
Sharon Lewis doesn’t think of herself as a deadbeat. She makes responsible financial decisions, which includes paying her credit card bill on time every month. Target, on the other hand, apparently does think of her as a deadbeat. It recently rewarded her responsibility by slashing her credit limit.
What color is your victim card?
Nancy Evans has a strong case. Too strong of a case. This is going to sound strange, but my advocates and I can’t help her because her case against Comcast sounds … too good to be true.
When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.
n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?
Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
Editor’s Note: The following post concerning a recent TSA screening uses anatomical terms to describe reproductive organs and may not be suitable for all audiences.
Kimberly Marcus is an educational consultant from Alfred, N.Y., who describes herself as a law-abiding citizen. Yet she says the Transportation Safety Administration (TSA) has treated her worse than a convicted felon, sexually assaulting her and “repeatedly touching my private areas.”
Does a container of juice for a toddler really pose a security threat to U.S. air travel? Whether it does or not, you can’t blame Kristin Rausch for wondering after a recent bad experience. Her TSA complaint: She thinks the TSA is making up their own rules.
Cruise ships are notorious for adding unwanted fees and surcharges to their guest folios, but one stands above them all: The mysterious minibar charges in Peter Hoagland’s cabin.
Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates?
David Kresl found out the hard way that Uber’s ride scheduling window is a guideline and not a guarantee. His Uber driver arrived late to take him to the airport. And now he wants the ride-sharing service to pay for his sister-in-law’s trip to St. Martin.
When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?
Alex Tarce has successfully used Airbnb in the past, so he isn’t expecting any problems when he walks into the lobby of his most recent rental in Tokyo. But then the host tells him to sneak in behind the doorman’s back. What’s going on here?
When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?
When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?
Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for assistance? If you have to ask, the answer is probably “yes.”
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.