They promised Hans Slatosch the world. Literally.
From the category archives:
Elliott Blog
It’s our turn. Almost three months after filing a lawsuit against one of its customers and me, our lawyers have answered Palm Coast Travel’s charges in two separate motions for dismissal.
Erich Bley bought two tickets from Miami to Aruba on Travelocity. Instead, he got six.
Here’s a question I get often: The name on my ticket doesn’t match the name on my ID. What now?
If you’re a frequent flier, maybe you covet a Delta Reserve American Express Card. It offers access to Delta’s Crown Room, a first-class companion certificate and a generous 10,000-mile bonus when you sign up.
If you’ve ever been broadsided by unexpected taxes, fees and surcharges when you booked an airline ticket, then fire up your email program now and send a letter to your senator. Ask him or her to support the Clear Airfare Amendment that Sen. Robert Menendez introduced this morning.
Remember the “America-only” provision in Expedia’s Best Price Guarantee? Earlier this week, I wrote about reader Craig Simpson’s efforts to persuade the online agency to adjust his rate at a hotel in Antigua after he found a lower rate on the property’s Web site.
First, the good news: The government this morning announced that the number of overall traffic fatalities reported at the end of 2009 reached the lowest level since 1954, a new record.
Everyone knows that hotel rates can fluctuate from day to day. But when Preston Moore tried to book a room at the JW Marriott Denver at Cherry Creek, he was surprised to find they wanted to raise his rate by $130 from one day to the next — a price he says he couldn’t afford.
Looks like Palm Coast Travel, the Boca Raton, Fla., agency accused by the state of Florida of selling unauthorized travel insurance, while at the same time trying to sue one of its own customers and me into silence, has quietly negotiated a settlement with insurance regulators.
When Dimple Kelley used a service called Bill Me Later to book a Continental Airlines ticket for her son, Brian, she never imagined she’d be fighting with the payment company’s collection department half a year later. But then, no one can see a nightmare ending like this coming until it’s too late.
Patience is a virtue. Particularly if you’re waiting for an airline ticket refund.
In yet another sign that the Transportation Department is serious about protecting the rights of consumers, the government this morning fined US Airways $40,000 for failing to disclose the full price consumers must pay for air transportation.
“When consumers shop for air travel, they have a right to know how much they will have to pay,” [...]
After Craig Simpson booked a six-night stay at the Cocos Hotel on Antigua, he wondered if the $312 rate was the lowest available. It’s a good thing Expedia offers a “Best Price Guarantee” so you customers like him can “always book your trip with confidence.” The identical room was $293 a night through the hotel’s Web site.
Can you force an airline to follow its own rules? Phil and Margaret Warker wanted to know after a disastrous return flight from Nassau to Washington via Miami. US Airways blamed the weather and offered them a $100 flight voucher for the trouble.
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