Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
Elliott Blog
Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
We interrupt this consumer blog to bring you the following important message: If you’re ever in Northwest Florida, you must drive down to Apalachicola to try the oysters.
Ask George Mayo about car insurance, and he’ll tell you that his State Farm policy covers rentals. He’s certain of it. And he’s also certain that when he rented a car from Avis in Nashville, recently, he declined the optional insurance.
Harry Kopy has a secret.
It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
Remember when the TSA accidentally published its passenger screening manual online a few years ago? Well, in light of this week’s events, which call into question the agency’s basic operating procedures, I’m not waiting around for it to do that again (although it probably will).
There are dents on Mark Ferguson’s rental SUV, and Enterprise wants him to pay for the repairs. But there’s just one problem: they’re on the roof, and neither Ferguson, nor the manager who inspected the vehicle, checked the top before he accepted the car. Is he still responsible?
When Jessica Kamzik’s father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad’s prognosis was “grave” — the doctors said he probably wouldn’t make it to the holidays — and, “as any loving daughter would do, I immediately cancelled our vacation to stay closer to him,” she says.
Although I consider “reader mail” posts a journalistic cop-out — a favorite tool of lazy columnists who can’t think of anything else to write — I’m willing to make an exception today.
It was inevitable. Sooner or later, I knew I’d have to come back to New York. So here I am!
Sarena Wiener thought she’d taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer — a member of Vantage’s “President’s Club.”
You know Murphy’s Law — “anything that can go wrong, will go wrong”? Well, Eric Schwartzman had one of those experiences when he rented an apartment from AirBNB recently.
Here are two more reasons you should never check valuables in your luggage when you’re flying: Michael Pujol and his wife, Betsy Pujol Salazar.
If you have a problem with the TSA, what’s your next step?
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