The latest North America Airport Satisfaction study is out from J.D. Power and Associates, and the news is not good for air travelers. Bottom line: If you want a good vacation this summer, stay home. Customer service levels remained flat from last year, which wasn’t a very good year to begin with.
I’ll leave it to the J.D. press release to highlight the winners (if you can call them that). Let’s skip right to the bottom of the list to see which airports you should stay away from.
On a 1,000-point scale, the third-worst airport (with a score of 670) is Toronto’s Pearson International Airport. It’s followed closely by Denver International (667).
The worst? San Francisco International Airport, with a score of 665. Put differently, SF gets about a D+ for its airport. Now you can’t blame all of that on the fog, can you?
What’s really remarkable is that there isn’t much of a spread between the bottom and the top airports. The winner, Dallas/Fort Worth, got a gentleman’s C (just barely) with a score of 704. Detroit and Atlanta, with grades of 701, narrowly missed a D.
The average large airport got a 689, which is a D.
The takeaway, at least from my perspective, is that there are no good airports — only degrees of bad.
I feel like I’ve written this story before.
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any survey results that don’t put Dulles as the worst are suspect in my opinion … :)