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The votes are in

November 8, 2006

The ballots have been counted. And the number one thing air travelers are stressing out about is … missing their flight.

That’s according to a new survey by reservations system Amadeus. Some 73 percent of travelers said a missed connection is “just about the biggest holiday stressor.” In second place — surprise! — is the lack of room between airplane seats (70 percent).

What else is driving you crazy about flying? Delays (55 percent), waiting in line (41 percent), lost luggage (37 percent), that pesky liquid ban (36 percent) and overbooked flights (32 percent).

You’re probably wondering why the results of this ballot are more important than, say, the embarrassing defeat of the Republican party in yesterday’s midterm elections.

I’ll tell you why: The more polls like this are done, the likelier the airline industry will be to address these important — and in this blogger’s humble opinion, unaddressed — issues.

Not all problems are fixable. Certainly, the Lilliputian steerage seats can, and should, be addressed. Ditto for flight delays, lost luggage and overbooked flights.

But is anyone in the airline industry listening? I think, to paraphrase a line from my favorite martial-arts movie, they listen, but they do not hear.

So this year, as I have done in the past, I would urge all those airline executives who have added to our collective stress to do one, simple thing.

Take one of your own flights. In economy class. While you’re at it, check your luggage. If you have a family, bring them along, and ask them how they felt about waiting in line, sitting in a seat with no legroom, missing a connection and maybe, if you’re unlucky, even losing their luggage.

There’d be no need for a poll, with that kind of valuable customer feedback. And who knows? It might change the way our airlines do business.

Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

1 comment

  • Mary Hooper

    Don’t you get it? The plan is not to make steerage passengers comfortable. The plan is to make them so uncomfortable that they bite the bullet and buy more expensive seats.
    Could be that all this hugga-mugga about security that delays and frustrates us is a really good political tool to keep Americans frightened so they can be more easily manipulated in other areas?
    Gone are the attitudes of Stiff Upper Lip, Dam the Torpedoes, and Let’s Roll.
    Now it’s Go Shopping, Trust Me, and Our Governors Know Best So Stay in Line or We’ll Let the Dogs Loose.

    The grave of democracy is dug with the shovels of the apathetic and the trusting.

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